Luisa Iodice
Sydney,NSW
Summary
Seasoned Senior Beauty Therapist/Team leader with comprehensive knowledge in providing skin therapies using the latest technology in the industry. I am skilled in client consultations to understand individual beauty needs and recommend appropriate treatments. My strengths include, but not limited to relationship building skills, knowledge of latest beauty trends, and ability to create personalized treatment plans for clients. I am consistently successful in enhancing customer satisfaction by ensuring high-quality service delivery. My customer Service background allows me to excel in reaching sales targets whilst also maintaining high level customer retention.
Overview
16
16
years of professional experience
Work History
Senior Beauty Therapist
Clearskin Care Clinics
05.2024 - 10.2024
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty and returned clients.
- Performed treatments inclusive of Laser Hair Removal, Facials (standard and Hydrafacials), Microdermabrasion, Skin needling, Lumixa, Peels, Laser Pigment removal, Vein + Mole removal.
- Trained new staff members on proper procedures for performing beauty treatments.
- Conducted pre-treatment consultations to assess client's needs and provide relevant information regarding available options.
- Increased salon revenue through upselling additional services and retail products to clients.
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
- Responsible for stocktake and inventory.
- Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
Customer Solutions Team Leader
Menulog
03.2021 - 10.2023
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Senior Beauty Therapist
Laser Clinics Australia
11.2018 - 03.2021
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty and returned clients.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Increased salon revenue through upselling additional services and retail products to clients.
- Streamlined appointment scheduling processes, improving efficiency and reducing wait times for clients.
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
- Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- Managed inventory control, reducing waste and minimizing stock discrepancies through regular audits.
Genius
Apple
07.2017 - 09.2018
- Conducted firmware/hardware repairs on all Apple devices.
- Increased repair accuracy by conducting thorough assessments of device issues prior to beginning work.
- Assisted customers in setting up new devices after repairs were completed, ensuring smooth transitions back into daily use without further complications.
- Reduced repeat repairs by consistently verifying successful resolution of reported issues before closing tickets.
- Contributed to positive workplace culture through active participation in team meetings, events, and ongoing professional development opportunities.
Beauty Therapist
Ella Rouge
10.2015 - 06.2017
- Demonstrated an understanding of skin types when recommending products or services.
- Organized appointments with clients and managed a busy schedule of bookings.
- Provided treatments inclusive of Facials, Massage, Waxing, Tinting (Brow and Lash), Manicures and Pedicures.
- Performed skin analysis to determine client needs and advised on suitable treatments.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability whilst upselling and building client base.
Call Center Representative
Westpac
11.2014 - 10.2015
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments and complaints.
- Assisted customers with basic technical issues related to digital banking platforms.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Case Manager
Xchanging Workers Compensation
08.2012 - 10.2014
- Independently managed a caseload of 300+ clients.
- Assisted clients with applications for government benefits.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Collaborated with medical professionals to coordinate return to work treatment plans for clients.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Direct Associate
ING Direct
11.2008 - 07.2012
- Answered inbound calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Resolved escalated customer issues in a timely manner by utilizing problem solving skills to provide solutions that satisfied customers' needs.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Exceeded targets consistently by building long-lasting relationships with clients.
Education
Diploma - Beauty Therapy
Australian Academy of Beauty And Spa Therapy
03-2014
Certificate III - Hairdressing
TAFE
11-2010
Higher School Certificate -
Strathfield Girls High School
10-2008
Skills
- Team Leadership
- Conflict Resolution
- Service Consultations
- Consultative Sales
- Quality Assurance
- Strong Communication Skills
- Product Knowledge Expert
- Professionalism and Etiquette
- Upselling Strategies
- Attention to Detail
- Multitasking Abilities
- Workspace Organization
Timeline
Senior Beauty Therapist
Clearskin Care Clinics
05.2024 - 10.2024
Customer Solutions Team Leader
Menulog
03.2021 - 10.2023
Senior Beauty Therapist
Laser Clinics Australia
11.2018 - 03.2021
Genius
Apple
07.2017 - 09.2018
Beauty Therapist
Ella Rouge
10.2015 - 06.2017
Call Center Representative
Westpac
11.2014 - 10.2015
Case Manager
Xchanging Workers Compensation
08.2012 - 10.2014
Direct Associate
ING Direct
11.2008 - 07.2012
Certificate III - Hairdressing
TAFE
Higher School Certificate -
Strathfield Girls High School
Diploma - Beauty Therapy
Australian Academy of Beauty And Spa Therapy
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