Summary
Overview
Work History
Education
Skills
Timeline
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Luisa Liang

Luisa Liang

Adelaide/Magill,SA

Summary

Currently pursuing a Master of Social Work at Flinders University, I am on the lookout for a casual or part-time role within my field. My experiences in client-facing positions have honed my quick-learning abilities and teamwork skills. Open-minded and enthusiastic, I am prepared to absorb new professional insights and tackle the challenges that lie ahead in my career path.

Overview

6
6
years of professional experience

Work History

Customer Sales Operation

Micron
Shanghai, China
04.2022 - 08.2023
  • Program Leadership: Served as the principal coordinator for transitioning customers from distribution channels to direct sales, facilitating cross-team collaboration to ensure a smooth process.
  • Demand & Supply Analysis: Perform in-depth analyses to pinpoint discrepancies between supply and demand, addressing shortages or excesses through strategic adjustments, stock reallocations, or escalations.
  • Customer Escalation Point: Handle customer complaints related to supply or logistics, spearheading resolution efforts through comprehensive internal investigations and collaboration with various functional teams.
  • Business Engagement: Support sales initiatives to develop and sustain strong customer relationships, which includes organizing quarterly visits and meetings to understand and meet customer needs effectively.
  • Contractor Supervision: Oversee contractor performance, setting objectives, conducting reviews, and auditing cases, while also serving as a primary point of escalation for issues

Receivable & Credits

Texas Instruments
Shanghai, China
07.2021 - 04.2022
  • Regular Credit Review: Conduct thorough analyses of customers' latest financial statements and sales revenue forecasts to adjust credit lines, supporting business continuity while minimizing bad debt risks.
  • Payment Habit Alignment and Monitoring: Negotiate payment cycles tailored to business needs with customers, and track payment performance through detailed analyses of payment dates and amounts.
  • Monthly Closing and Reporting: Oversee the reporting of payment cycle indices and top delinquencies; compile regional financial issues and supporting case studies for finance controller review.
  • Internal Audit of Credit Notes: Conduct monthly audits of credit notes exceeding US$10,000, ensuring all supporting documentation, including emails and billing invoices, are accurately recorded and comply with standards.

Customer Operation Representative

Texas Instruments
Shanghai, China
07.2019 - 07.2021
  • Order Management: Efficiently oversee purchase order processes, including handling returns and managing customer escalations to ensure smooth transactions.
  • Demand & Supply Analysis: Conduct thorough analyses to identify discrepancies between supply and demand, addressing shortages or surpluses through strategic stock allocations or swaps to balance the inventory.
  • Delivery Monitoring: Proactively identify and mitigate risks of delivery delays, collaborating with cross-functional teams to investigate root causes and implement solutions, ensuring high on-time delivery rates.
  • Business Engagement: Support sales efforts to cultivate and sustain customer relationships, encouraging participation in Just-In-Time (JIT)/Consignment models for a streamlined supply chain.
  • Supervision: Serve as a primary supervisor for contractors, setting goals, conducting performance reviews, and leading case audits, while also being the go-to escalation contact.
  • Training: Lead training initiatives, preparing and providing access to necessary systems, organizing sessions for new hires, and overseeing the integration of updated training materials by team members as part of a comprehensive 3-month ramp-up plan.

Internship

Texas Instruments
Shanghai, China
02.2018 - 06.2019
  • Manage purchase order operations for LG & Samsung, proactively identifying and reporting any potential delivery risks.
  • Publish daily operation tracking reports, focusing on enhancing data accuracy and integrating automation for efficiency.
  • Update training materials weekly and conduct monthly reviews with team managers to ensure content effectiveness and relevance.
  • Coordinate cross-team initiatives, including team-building exercises, workshops, team meetings, and departmental development activities, to foster collaboration and growth.

Education

Master of Arts - Social Work

Flinders University
Adelaide, SA
12-2025

Graduate Certificate - Society And The Individual

Flinders Universtiy
Adelaide, SA
02-2024

Bachelor of Arts - German (international Law & Business Oriented)

East China University of Politics And Laws
Shanghai, China
07-2019

Skills

  • Can use multiple languages, including English, Mandarin, Cantonese, Shanghainese, and German
  • Have SA full license of driving
  • Be qualified to provide CPR and first aid support
  • Be proficient in software such as Microsoft Office tools, the SAP tool, and the VBA tool

Timeline

Customer Sales Operation

Micron
04.2022 - 08.2023

Receivable & Credits

Texas Instruments
07.2021 - 04.2022

Customer Operation Representative

Texas Instruments
07.2019 - 07.2021

Internship

Texas Instruments
02.2018 - 06.2019

Master of Arts - Social Work

Flinders University

Graduate Certificate - Society And The Individual

Flinders Universtiy

Bachelor of Arts - German (international Law & Business Oriented)

East China University of Politics And Laws

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Luisa Liang