LUISA MOTHOBI
Sunnybank Hills
Summary
I am a hardworking, passionate, team player currently seeking stable employment. By bringing a motivated energetic work ethic and attitude, I aim to use my various skills to get the most successful results in the workplace. I have previously had experience with high demand duties, customer service and fast paced environments. I am confident that when hired, I can apply my abilities as a useful asset to your team. I am very intentional about creating a positive work environment for myself and my team and place great importance in constantly finding opportunities to learn and grow. My activities and interests outside of work are very creatively based, I am a preforming artist currently training at Kinetic Creative studios, and I am further looking into fashion and the creative industries.
Professional Employee prepared to excel in fast-paced environments. Known for maintaining high standards in store presentation and customer interaction. Team player with focus on achieving positive results and adapting to company standards. Proficient in communication and highly reliable.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Assistant - Assistant Manager
Hype DC
08.2023 - 08.2024
- My most recent position at Hype has exposed me to many different layers of working in retail
- I started as ASM and learned the depths and inner workings of optimizing and reaching targets goals as well as how to take on the responsibility of managing the team to ensure success especially during our busier periods
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Retail Assistant
The Glue Store
05.2023 - 08.2023
- My Job as a retail assistant at The Glue Store has required me to have a high level of customer rapport and attentiveness
- I built skills in customer interaction and upselling items within the store through connecting with different demographics
- I enjoy working in retail immensely, I have been lucky to have been trained to prioritize jobs within high pressure periods
- KPIs have allowed me to create targets within each shift that I desire to overachieve in
- I also spend time in the warehouse learning back of house duties such as receiving and dispatching stock, fulfilling online orders, visual merchandising and styling
Retail Assistant
Urban Wear
12.2021 - 06.2023
- My Job as a retail assistant at Urban Wear has required me to have a high level of customer rapport and attentiveness
- I built skills in customer interaction and upselling items within the store through connecting with different demographics
- I enjoy working in retail immensely, I have been lucky to have been trained to prioritize jobs within high pressure periods
- KPIs have allowed me to create targets within each shift that I desire to overachieve in
- I also spend time in the warehouse learning back of house duties such as receiving and dispatching stock, fulfilling online orders, visual merchandising and styling
Pick Packer
Youfoodz
06.2022 - 09.2022
- Working at Youfoodz has been a beneficial experience for me in the warehouse industry, working in 5-degree temperature was a challenging skill I learned to overcome
- I also obtained skills such as general warehouse keeping duties, picking and packing, replenishing and RF scanning
- This role provided me with experience in a very fast-paced environment with daily KPIs and workload targets
Waitress
Montezumas Mexican Restaurant
12.2021 - 06.2022
- Working at both these restaurants provided me experience with friendly customer service, hospitality and food handling, barista work, and register knowledge
- I also learned to adapt and multi-task during high pressure rush hour periods and worked efficiently in a fast-paced environment
- I had responsibilities such as upkeeping the cleanliness of the store, training other staff members and reaching daily KPI's whilst simultaneously providing memorable customer experiences
Medical Receptionist
MyHealth Medical Centre
06.2019 - 10.2020
- As a Receptionist, I developed numerous administration skills such as processing documentation, patient communication, scheduling appointments, telephone skills and admin management
- I had various time critical duties and tasks that required a high-level understanding of medical reception procedures
- My effective use of time management and teamwork allowed me to excel and successfully complete required tasks
Waitress
Rokannas Mezza and Grill
03.2018 - 06.2019
- Working at both these restaurants provided me experience with friendly customer service, hospitality and food handling, barista work, and register knowledge
- I also learned to adapt and multi-task during high pressure rush hour periods and worked efficiently in a fast-paced environment
- I had responsibilities such as upkeeping the cleanliness of the store, training other staff members and reaching daily KPI's whilst simultaneously providing memorable customer experiences
Education
High School Diploma -
Canterbury College
Waterford, QLD11.2017
Skills
- Organizational & Multitasking skills
- Teamwork
- Flexibility
- Self-motivated & committed
- Takes initiative
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Eftpos & Cash Handling
- Customer Service
- Sales
- Upselling
- Food Preparation
- Pick packing
- RF scanning
- Warehousing duties
- Customer service
- Time management capabilities
- Patience and empathy
- Complex Problem-solving
- RF scanning
- Warehousing duties
- Customer service
- Time management capabilities
- Patience and empathy
- Complex Problem-solving
- RF scanning
- Warehousing duties
- Customer service
- Time management capabilities
- Patience and empathy
- Complex Problem-solving
Certification
Blue cards
Ndis carers card
First aid certificate
Timeline
Retail Assistant - Assistant Manager
Hype DC
08.2023 - 08.2024
Retail Assistant
The Glue Store
05.2023 - 08.2023
Pick Packer
Youfoodz
06.2022 - 09.2022
Retail Assistant
Urban Wear
12.2021 - 06.2023
Waitress
Montezumas Mexican Restaurant
12.2021 - 06.2022
Medical Receptionist
MyHealth Medical Centre
06.2019 - 10.2020
Waitress
Rokannas Mezza and Grill
03.2018 - 06.2019
High School Diploma -
Canterbury College
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