Summary
Overview
Work History
Education
Skills
Timeline
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LUISA MURE

RESERVOIR

Summary

Sales Assistant with over 7 years of experience in enhancing customer satisfaction and loyalty through effective communication and problem-solving skills. Demonstrates strong leadership in managing teams and streamlining processes to improve operational efficiency and service quality, while maintaining high standards of store presentation. Driven to foster team cohesion and deliver exceptional customer experiences, seeking new opportunities to apply expertise in customer service and team leadership.

Overview

8
8
years of professional experience

Work History

Specialist Clinics Administrator

Austin Health
02.2025 - Current
  • Undertook referral intake processes, ensuring accurate data entry and timely appointment scheduling.
  • Provided front-desk reception and administrative support during specialist clinics, assisting patients and clinicians with check-ins, queries, and documentation.
  • Responded to high volumes of inbound calls in the call centre, offering clear and compassionate communication while resolving patient and provider enquiries.
  • Coordinated with medical, nursing, and allied health teams to support seamless clinic operations and maintain up-to-date patient records.
  • Utilised hospital systems (e.g., Trakcare, Cerner, SMR) to manage appointments, referrals, and patient information in compliance with privacy and confidentiality standards.
  • Demonstrated adaptability and efficiency in a fast-paced hospital environment, prioritising tasks while maintaining attention to detail.

SALES ASSISTANT

Kmart
08.2019 - Current
  • Assist customers with product location, enhancing their shopping experience.
  • Maintain store cleanliness, ensuring a welcoming environment.
  • Process transactions accurately, supporting sales objectives.
  • Resolve customer issues effectively, fostering loyalty and satisfaction.
  • Led team of register operators, boosting customer satisfaction through efficient service and conflict resolution, while ensuring compliance with policies.
  • Streamlined merchandise processing by implementing efficient marking and pricing systems, enhancing store organization and customer experience.
  • Managed diverse customer interactions, from in-store assistance to online orders and phone queries, adapting communication styles for optimal service.
  • Fostered team cohesion by identifying issues, providing continuous support, and maintaining high operating standards across all store functions.
  • Maintained store aesthetics through meticulous restocking, signage updates, and cleaning, contributing to a welcoming shopping environment.
  • Implemented creative merchandising strategies, improving product visibility and accessibility, resulting in a noticeable uptick in sales for key items.

SALES ASSISTANT

Bakers Delight
11.2017 - 06.2019
  • Managed customer interactions and pre-orders, enhancing satisfaction and retention.
  • Resolved queries and processed orders efficiently, boosting customer loyalty.
  • Conducted stocktakes and maintained store presentations, ensuring high standards.
  • Streamlined pre-order system, improving operational efficiency and service quality.

Education

Victorian Certificate of Education -

Santa Maria College
01.2020

Skills

  • Customer service
  • Problem-solving
  • Interpersonal skills
  • Stock management
  • Conflict resolution
  • Team leadership
  • Communication (written and verbal)
  • Time management
  • Punctual
  • Cash handling
  • Inventory control
  • Adaptability
  • Product knowledge
  • Operational efficiency
  • Merchandising
  • Store operations
  • Customer relations
  • Data entry
  • Relationship building
  • Analytical thinking
  • Creative problem-solving
  • Multitasking
  • Customer advocacy

Timeline

Specialist Clinics Administrator

Austin Health
02.2025 - Current

SALES ASSISTANT

Kmart
08.2019 - Current

SALES ASSISTANT

Bakers Delight
11.2017 - 06.2019

Victorian Certificate of Education -

Santa Maria College

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LUISA MURE