Luisa Murphy

• General reception and office duties
• Attend to enquiries in a professional and timely manner
• Answer incoming calls
• Data entry and database management
• Letter and document preparation
• Updating QMS forms, procedures and policies
• Maintain and create contractor safety documents
• Manage online sales program (CRMS)
• General administrative e.g. Meet and Greet Visitors, Incoming/Outgoing Emails, Filing and Housekeeping
• Preparation Quotations, Purchase Orders, Invoices and Warehouse Job Sheets
• Communications with customers in regards to delivery times for orders etc.
• Collection of overdue accounts by telephone and email communication
• Communications with Freight Companies for dispatch of orders
• Perform related duties as assigned by management
• Maintain compliance with all company policies and procedures
• Process EFTPOS payments
• Maintain and submit reports for Local Buy, BNG Conserve and other contractor management systems
• Assisting management with reporting including spread sheeting, typing and formatting proposals and tenders
• Other duties as required by the business

• Maintained safety protocols when handling animals to minimize risk of injury to both staff members and animals themselves.

• Monitor and provide care for animals including cleaning and maintaining kennels/cages, daily feeding and watering and collection and disposal of solid wastes.

• Ensure accurate record keeping of animal housing and management on associated records.

• Safeguard impounded animals are treated humanely whilst housed at the facility.

• Maintain compliance with relevant legislation and guidelines affecting companion animals.

• Follow specific quarantine and disinfection procedures or instructions.

• Maintain food stock levels.

• Observe and report on the health and behavioural problems of animals to the Senior Animal Shelter Officer.

• Effectively restrain and administer oral medications to dogs, cats, rabbits and ferrets.

• Signpost animal enclosures as required ie. unwell, dangerous, feral etc.

• Assist with movement of animals during their impounding and/or release including transport of animals to veterinary care as required.

• Assist customers with the adoption walk -throughs of animals in kennel/cattery area.

• Allocation of animals for the desexing program.

• Promote the image of the Campbelltown Animal Care Facility with customers.

• Answer general enquiries, phones and general customer service.

• Assist with microchipping companion animals as required.

• Developed comprehensive staff training programs, resulting in a more skilled and knowledgeable team of veterinary nurses.
• Mentored junior veterinary nurses, fostering professional growth through guidance and support.
• Increased client satisfaction by delivering compassionate and attentive care to both patients and pet owners during consultations.
• Implemented safety protocols within the clinic environment to ensure the well-being of patients, staff members, and visitors alike.
• Correctly restrain animals for examinations
• Microchipping dogs & cats under veterinarian supervision
• Processing Permanent ID paperwork & online forms for council for newly microchipped animals
• Reception and secretarial duties, admit and discharge animals to hospital for medical and surgical procedures
• Substantial knowledge and understanding of intricate veterinary medical terminologies
• IT troubleshooting in-house and carry out administrative IT duties when experiencing technical difficulties
• Simplified clinic policy procedures into a designated portfolio to contribute to organizational productivity.
• Managing workflow of many unpredictable day-to-day situations
• Strong conflict resolution skills with the ability to remain calm and composed during confronting, difficult, challenging and adverse situations.
• Complete a wide range of administrative functions including (but not limited to): counting and balancing cash and EFTPOS transactions at end of day, processing financial transactions for goods and services offered by the clinic
• Review vaccination records, schedules and prepare vaccinations per clinic protocols.
• Providing accurate knowledge for over-the-counter medication products
• Order stock and unpacking orders in clinic through wholesaler websites.
• Assisting with wildlife care and animal rescue

• Customer service building and establishing rapport with patients and their families whilst in the clinic.
• Developing and executing effective social media marketing campaigns, such as our Annual Child Influenza
Immunization Day
• Manage and resolve customer complaints or re-direct appropriately
• Complete a wide range of administrative functions, counting and balancing of tills including cash and EFTPOS
transactions, completing end of day processes.
• Experience using file sharing records, Spreadsheet, Google Calendar and other relevant Medical software
• Prepare quotations for a variety of services offered by the practice accurately.
• Scanning and compiling of documents for staff and clients.
• Records management and daily data base entry of patient information into system ensuring all information is
entered accurately ensuring client confidentiality and privacy at all times.
• Liaise with wholesalers and supplier representatives and all other external organizations.
• Processing payments and finances through internal software Best Practice to Medicare directly.
• General housekeeping, cleaning of work areas and ensuring practice is kept neat and tidy at all times.

• Prepare patient for surgery including prepping surgical site (clip and disinfect), intubation and intravenous
anesthesia induction
• Preliminary triage over the phone and in person of all patients attending the practice. Facilitate and respond to
any emergency or critical situations in an efficient and timely manner.
• Perform and mechanically ventilate (IPPV) patients while monitoring under anesthetic
• Extensive knowledge in peri-operative care for all patients, including (but not limited to): routine, recovery,
emergency and critical care, emergency base triage
• Assist veterinarians with ultrasound and radiograph imaging diagnostics, appropriate animal restraint (DV,
VD, lateral), blood collections, medical examinations
• Comprehensive proficiency & understanding of veterinary nursing procedures, including (but not limited to):
administering subcutaneous, intramuscular & intravenous injections to patients
• Sound experience placing intravenous ports/catheters, blood collection (jugular and cephalic), performing in
house pathology tests to each patient using IDEXX and Heska haematology machines
• Fluid therapy calculation and set up (utilizing both pump and gravity fed options)
• Operate internal in-house blood diagnostic equipment (CBC and biochemistry), centrifuge machine,
refractometer, tonometer, microscope and more
• Read, examine and report in-house clinical pathology: manual capillary tube PCV, urine sediment exams, USG
and total protein results, diff quik stains and microscope slides

• Greeted customers and helped with product questions, selections, and purchases.
• Handled returns and exchanges and resolving customer issues efficiently and effectively.
• Answering telephones, providing accurate and knowledgeable advice on products available in store.
• Checking of product stock for customers and assisting with all general enquiries.
• Analyse customer needs by asking appropriate questions, relating the product’s features and benefits to the customer
• Understand and comprehend the features and benefits of products, construction, maintenance of items.
• Submitting manufacture warranty and claims for products with faults.
• Perform routine stock takes as per stock take policies and procedures including advising of
  discrepancies.
• Use INFINITY POS system to carry out a wide range of customer sales transactions, cash and EFTPOS transactions including end of day processes.
• Merchandising of store, ensuring all stock is prominent clean and tidy ready for customer purchases.
• Meet, achieve and exceed KPI’s and commissions, including meeting and exceeding cross selling and extra warranties for products offered by Fantastic Furniture.

• Creating exceptional barista style coffees
• Managing telephone communications
• Handling sales transactions & operating the cash register
• Routinely removed trash and debris from the restaurant up to 3 times a day
• Upkeep of table presentation with clean tableware, spotless glassware, silverware and linens.
• Maintained cleanliness of business dining lounge and work areas clean at all times.
• Serve food & beverages in a timely manner
• Set up, replenish and rotate buffet food & drinks according to time of day.
• Assigned to arrive promptly 30 minutes prior to set up breakfast food & beverages (food prep in
kitchen), ready for 04:30AM opening of the lounge commencing.