Luisa Natoli

As the Accounts Bookkeeping Product and Administration Officer, I've managed a range of financial duties daily basis, including payroll, settling bills, and issuing invoices, harnessing the Xero accounting software. I've ensured the business' financial records are accurate and current.

I actively monitor and manage orders on platforms such as BigCommerce and eBay. I promptly reply to email inquiries, process orders efficiently, and keep customers informed about order specifics, including dispatch and tracking information.

• Skilled in accounting and bookkeeping, with a specialisation in Xero accounting software.
• Excellent attention to detail, capable of spotting numerical errors.
• Outstanding organisational skills with capabilities to multitask effectively.
• Strong written and oral communication skills.
• Able to work independently and collaboratively within my team.
• Effective use of BigCommerce.
• Actively monitoring and managing orders on platforms such as BigCommerce and eBay
• Efficiently processing orders through BigCommerce and Ebay
• Responding to email and call inquiries
• Conducted market research to identify new opportunities and target markets

In this role, I've efficiently and accurately handled investment accounts, ensured members received precise information, and promptly addressed member requests and issues. My responsibilities also encompassed processing day-to-day correspondence related to member investment accounts, endorsing and cross-selling other bank products, and aiding in training new staff.

• Able to work autonomously as well as collaboratively within my team
• Handling difficult individuals effectively to achieve positive results
• Responding to phone enquiries
• Delivering succinct and informative communication in member correspondence and internal staff interactions
• Advocating and cross-selling relevant credit union products and services based on member requirements
• Assisting with staff training and fostering teamwork by managing both team and individual tasks
• Offering organisational support by sticking to policies and procedures
• Aiding in opening and redemption of investment accounts
• Processing investment requests from members swiftly and accurately
• Promoting and cross-selling relevant credit union products and services based on member needs.

In this role, I accurately and promptly managed investment accounts, ensured members received correct information, and promptly resolved member requests and complaints. My responsibilities also encompassed processing daily correspondence relating to member investment accounts, endorsing and cross-selling other bank products, and providing support in new staff training.

• Ability to work independently and collaboratively within a team.
• Effectively managing individuals to accomplish positive outcomes through training plans and job coaching.
• Responding to telephonic and emailed inquiries from staff members, customers and Government departments and local courts
• Delivering succinct and informative communication in member correspondence and interactions with staff.
• Providing support in staff training and fostering teamwork by managing team and individual responsibilities.
• Providing organisational support by adhering to policies and procedures.
• Promptly and accurately processing fees, calculating interest, transferring money and issuing and updating Garnishee and Protective Services payments
• Effectively resolving any issues, complaints or rework
• Obtaining accreditations within my team (Expert 1, 2)
• Working responsibly with sensitive documents and private information, large amounts of funds, debts, Garnishees and Subpoenas