Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Luisa Natoli

STRATHMORE,VIC

Summary

Proven to excel in high-pressure environments, I enhanced customer satisfaction and service standards at Wonky Trolley and Old Man Drew Cafe. Leveraging strong multitasking and team collaboration skills, I adeptly balanced multiple tables and orders, ensuring prompt, hospitable service and maintaining a clean dining area, contributing to a significant improvement in guest experience. I would like to consider myself to be an attentive waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. I don't mind a challenge and I always ensure customers are properly looked after diligently. In past jobs that are stated in this resume, I have been known for maintaining speed and accuracy in high-traffic times. I have been told I am a motivated waitress with an engaging personality and flexible approach. I like coming to work with a upbeat, friendly and welcoming approach whilst anticipating customer needs to facilitate enjoyable dining experiences. Knowing that the customers had an enjoyable dining experience and leave with nothing but satisfaction and a smile on their faces is my absolute goal.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Waitress

Old Man Drew Cafe
05.2020 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supported needs of 20+ people bookings

Waitress Trainee

Wonky Trolley
02.2019 - 03.2020
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Actively listened customer feedback suggestions implemented improvements response their comments.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Displayed strong attention to detail when setting tables and presenting dishes, enhancing overall dining experience for guests.
  • Maintained clean and comfortable dining environment for patrons, ensuring enjoyable experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported different needs of 5+ requests of customers at once

Education

Bachelor of Nursing - Nursing

RMIT University
Bundoora, VIC
03.2026

Diploma of Nursing - Nursing

Kangan Institute
Melbourne, VIC
03.2024

High School Diploma -

Lowther Hall Anglican Grammar School
Essendon, VIC
10.2021

Skills

    Customer Service

    Strong multitasking

    Greeting guests

    Team Collaboration

    Cleanliness

    Hospitality service expertise

    Cash Handling

    Order Taking

    Safe Food Handling

    Supply Restocking

    Performance Improvement

    Complaint resolution

    Table Bussing

Certification

RSA Certificate

Diploma of Nursing

Languages

English
Full Professional
French
Limited Working
Italian
Professional Working
Japanese
Limited Working

Timeline

Waitress

Old Man Drew Cafe
05.2020 - Current

Waitress Trainee

Wonky Trolley
02.2019 - 03.2020

Bachelor of Nursing - Nursing

RMIT University

Diploma of Nursing - Nursing

Kangan Institute

High School Diploma -

Lowther Hall Anglican Grammar School

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Luisa Natoli