Luisa Poutasi
Ipswich
Summary
Energetic and friendly individual with excellent communication skills and positive attitude. Knowledgeable about product displays and customer interaction, with experience in handling transactions and inventory management.
Led a team to exceed quality goals, demonstrating reliability and product knowledge expertise. Achieved high satisfaction ratings by leveraging critical thinking and active listening. Offering exceptional interpersonal skills and quick learning ability, ready to adapt in any environment.
Overview
4
4
years of professional experience
Work History
Retail Worker
Big W
10.2021 - Current
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
- Managed team of sales associates, providing guidance and support to enhance performance.
Education
Bachelor of Business And Commerce - Management
University of Southern Queensland
Springfield, QLD09-2025
Bachelor of Laws - Law
University of Southern Queensland
Springfield, QLD09-2025
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Cash handling accuracy
- Professional appearance
- Merchandise display
- Product knowledge expertise
- Order processing
- Active listening
- Critical thinking
- Inventory monitoring
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Retail Worker
Big W
10.2021 - Current
Bachelor of Business And Commerce - Management
University of Southern Queensland
Bachelor of Laws - Law
University of Southern Queensland
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