Luisa Rojas
Melbourne,VIC
Summary
Energetic and dedicated Customer Service Representative with a proven track record in delivering exceptional service within the dynamic setting of a dog daycare. Armed with a unique blend of customer-centric skills and pet care insight, I am excited to bring my enthusiasm and expertise to your team.
Overview
3
3
years of professional experience
Work History
Customer Service/Dog Daycare Attendant
Mr Woofles Dog DayCare & Dog Boarding
Melbourne, VIC
03.2021 - 12.2023
- Client Interaction: Engaged with pet owners daily, addressing inquiries, scheduling bookings, and providing detailed information about our daycare services. I consistently demonstrated a friendly and approachable demeanor, creating a welcoming environment for clients.
- Administrative Support: Managed the check-in and check-out process efficiently, filling out report cards detailing each dog's daily activities and behaviors. Utilized strong organizational skills to keep detailed and up-to-date client files.
- Problem Resolution: Effectively addressed customer concerns and resolved issues to ensure client satisfaction. Demonstrated strong problem-solving skills and the ability to handle various situations with professionalism and empathy.
- Booking Scheduling: Utilized my organizational skills to manage and optimize the daycare schedule, coordinating bookings and ensuring that the facility operated at maximum capacity (up to 55 dogs) while meeting the unique needs of each pet.
- Social Media Engagement: Played a key role in the online presence of the daycare by recording and sharing engaging videos and photos of dogs on social media platforms. Contributed to building a positive online community around the daycare.
Education
Advance Diploma - Project Management
Greenwich College
Melbourne, VIC05-2022
Bachelor of Science - Veterinary
Universidad Cooperativa De Colombia
Colombia09-2018
Skills
- Interpersonal Skills
- Effective Communication
- Problem Solving
- Multi-tasking
- Adaptability
- Booking Systems
- Phone Manner
- Time Management
- Detail-Oriented
- Positive Attitude
- Work Ethic
References
References available upon request.
Timeline
Customer Service/Dog Daycare Attendant
Mr Woofles Dog DayCare & Dog Boarding
03.2021 - 12.2023
Advance Diploma - Project Management
Greenwich College
Bachelor of Science - Veterinary
Universidad Cooperativa De Colombia
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