Luisa-Sophie Ligner
Sydney,NSW
Summary
Dedicated customer service professional with extensive experience in the hospitality, tourism and hotel industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to the success of the company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
Thirty Eight Chairs (Italian Restaurant)
2023.10 - 2023.12
- Taking orders, informing about the specials and giving recommendations
- Serving food and drinks
- Table Set-up and take-down
- Operating cash register, taking payments and issuing customer receipts
For reference: 0 468 750 808 (phone number of the manager)
Waitress
Grimm´s Hotel Berlin-Potsdam
2023.03 - 2023.10
- Table and buffet Set-up and take-down
- Serving and waiting on customers
- Keeping server areas clean and stock
- Assisting guests with any additional services
Babysitter
Babysitter Berlin
2022.10 - 2023.10
- Playing games and reading books to young children
- Tidying up and cleaning up after activities
- Helping with homework
HR Assistant
KVL Projektmanagement GmbH
2022.10 - 2023.03
- Documenting human resources records, updating Human Resources Information System and digitsing documents
- Responding to inquiries by answering telephone calls, face-to-face enquiries and emails
- Organising events (e.g. planing a Health Day)
- Health Management
Ice Cream Attendant
Dolci Ice-Lounge
2022.04 - 2022.10
- Preparing ice cream and sundaes to customers
- Maintaining menu knowledge to make recommendations
- Operating cash register, taking payments and issuing customer receipts
- Keeping tidy and organising area to comply with cleanliness standards
Education
High School Diploma -
Immanuel-Kant-Gymnasium
Teltow06.2023
Skills
- Customer service experience
- Problem solving abilities
- Fit and a `can-do` mentality
- Job-specific technical skills (eg carrying plates)
- Organising and planning talent
- Excellent communication skills
- Ability to multitask
- Child friendly
- Very resilient
- Reliable and responsible
Certification
- RSA
- First aid
- Driver´s license
- Architecture internship
Interests
- Sports: surfing, team sports (e.g. handball)
- Photography
- Childcare
Timeline
Waitress
Thirty Eight Chairs (Italian Restaurant)
2023.10 - 2023.12
Waitress
Grimm´s Hotel Berlin-Potsdam
2023.03 - 2023.10
Babysitter
Babysitter Berlin
2022.10 - 2023.10
HR Assistant
KVL Projektmanagement GmbH
2022.10 - 2023.03
Ice Cream Attendant
Dolci Ice-Lounge
2022.04 - 2022.10
High School Diploma -
Immanuel-Kant-Gymnasium