Luisa Fernanda Correa Jaramillo
Adelaide,SA
Summary
Adept at balancing high-pressure environments with poise, I excelled in customer service at Teleperformance Colombia, enhancing client trust and loyalty. My experience spans kitchen maintenance to efficient cash handling, showcasing my ability to follow procedures and collaborate with teams. My positive attitude and empathetic nature underpin my professional achievements, making me a versatile asset.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kitchen Hand
Jets Kitchen
06.2024 - Current
- Fry and serve deep fried chips, chicken nuggets and schnitzels, as well as prepare and serve hot dogs.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Plated and presented food following chef requirements.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
Waitress
El Mexicano Restaurants
06.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Kitchen Hand and Cashier
Zambuka (Colombian Restaurant And Bar)
08.2022 - 05.2023
- Serving (not preparing) alcoholic drinks, like typical regional liquors and beers and cocktails.
- Ensuring good customer service, taking orders, keeping the tables tidy and clean, ensuring that customers always have the essential items on the table and delivering their orders promptly.
- Operate the cash register, cashing out orders and closing the register in rotating shifts (waitress one day and the next a cashier).
- Clean up, along with all tem, the site after the bar closes (tables, bar, restrooms, dance floor).
Customer Service Representative
Teleperformance Colombia
02.2021 - 11.2021
- Handled customer inquiries and suggestions related with their streaming services courteously and professionally (via chat and phone calls).
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased trust and loyalty with the streaming platforms.
Education
Specialization - Geothermics
Universidad Nacional Autónoma De México
Mexico City08.2024
Geologist - Geology
Universidad D Caldas
Colombia09.2019
Skills
- Positive Attitude
- Kitchen Cleaning and Maintenance
- Team Collaboration
- Empathetic
- Easy to follow procedures
Certification
- Police check
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Kitchen Hand
Jets Kitchen
06.2024 - Current
Waitress
El Mexicano Restaurants
06.2024 - Current
Kitchen Hand and Cashier
Zambuka (Colombian Restaurant And Bar)
08.2022 - 05.2023
Customer Service Representative
Teleperformance Colombia
02.2021 - 11.2021
Specialization - Geothermics
Universidad Nacional Autónoma De México
Geologist - Geology
Universidad D Caldas
Similar Profiles
Duwane D SmithDuwane D Smith
A&P Technician/Structures Technician at Delta Private Jets Inc. / Wheels Up Private JetsA&P Technician/Structures Technician at Delta Private Jets Inc. / Wheels Up Private Jets
Madison RyanMadison Ryan
Private Aviation Consultant Associate at Magellan JetsPrivate Aviation Consultant Associate at Magellan Jets
Trevor LeVeckTrevor LeVeck
Crew Member Team Leader at Jets PizzaCrew Member Team Leader at Jets Pizza