Luis Alejandro Colorado
Perth
Summary
Performance-driven sales and customer experience leader with proven results in high-volume, target-focused environments. Currently a Supervisor at Emirates Leisure Retail (Perth Airport), serving 150–200 customers per shift and leading 5–6 staff, with 3–4 Best Seller awards for top-selling specific items across set periods. Confident communicator with strong rapport-building, objection handling, and follow-up discipline. Trilingual (English/Spanish/Portuguese) and hungry for growth
Strengths: high activity volume, fast rapport, consistent follow-up, booking-focused mindset, coachable and competitive.
Overview
3
3
years of professional experience
Work History
Entrepreneur
COLORADO FoodTrailers
06.2025 - Current
- Manage inbound leads and customer enquiries, qualify needs, and guide buyers through options, pricing, and timelines.
- Follow up consistently with interested buyers and keep conversations moving toward a booked call/decision.
- Handle objections professionally and communicate value clearly to build trust and close next steps.
- Track leads and outcomes using simple pipeline systems (notes, reminders, follow-up).
Event Sales Manager
YALLA
03.2025 - Current
- Contributed to 3 sold-out events through strong promotion, sales execution, and follow-up.
- Communicated offers clearly, handled enquiries, and drove conversions through urgency + customer trust.
- Coordinated with team/partners to ensure smooth execution and strong customer experience.
Startup Founder
Pyra
08.2024 - Current
- Build partnerships and business growth conversations; pitch value, align stakeholders, and drive next steps.
- Support strategy, operations, and execution with a commercial mindset.
Supervisor & Customer Service Leader
Emirates Leisure Retail
06.2023 - Current
- Lead day-to-day operations in a high-volume environment, balancing customer experience with commercial outcomes.
- Consistently perform under pressure while serving 150–200 customers per shift, maintaining speed, accuracy, and professionalism.
- Supervise and support 5–6 team members per shift, coaching service standards and sales behaviours.
- Recognised with 3–4 Best Seller awards for top sales performance (highest seller of specific items over defined periods).
- Handle escalations calmly, turning complaints into solutions and protecting repeat business and brand reputation.
- Maintain high standards across cash handling, POS accuracy, compliance, and operational procedures.
Restaurant Supervisor
Lapa Brazilian Restaurant
02.2023 - 06.2023
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Assisted customers with inquiries and resolved issues through effective communication.
- Maintained knowledge of products and services to provide accurate information to clients.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Supported training initiatives by sharing best practices with new team members for improved performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Warehouse Sales Assistant
Floor WA and Bathroom Renovation
02.2023 - 05.2023
- Maintained a clean and organized workspace, ensuring that all products are stored properly and safely
- Oversaw the daily loading and unloading of goods, ensuring that all items are accounted for and stored correctly
- Increased sales revenue through effective promotion and sales of in-flight products and services.
- Placed sales calls and handled sales for incoming customer calls.
- Surpassed monthly sales goals through innovative sales techniques.
- Collaborated with cross-functional teams to integrate AI solutions into existing systems.
Supervisor & Sales Assistant
Dolce & Salato
08.2022 - 02.2023
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers
- Resolved customer complaints in a timely and efficient manner
- Exceeded customer service expectations by anticipating customer needs and exceeding their expectations
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained team members on operational procedures and best practices.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Conducted performance evaluations and provided constructive feedback to staff.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Bachelor of Business - Business
Kaplan Business School
Perth06-2027
Business management and leadership - undefined
APSI
East Perth05.2024
Advance English & Cambridge -
Navitas
Northbridge03-2023
No Degree - Accounting
SENA
Cali, Colombia08-2022
Skills
- Outbound prospecting (calls, LinkedIn, DMs, email)
- Lead qualification (BANT-style discovery, fit checks)
- Appointment setting & calendar booking (confirmations, reminders, reduce no-shows)
- Objection handling (“not interested”, price, timing, competitors, “send info”)
- Follow-up discipline & pipeline management
- KPI/target focus high daily activity
- Customer relationship management & retention mindset
- Communication (clear, confident, persuasive)
- Team leadership & coaching (shift leadership, standards)
- Tools: Google Workspace, Excel/Sheets, calendars, Zoom/Teams (fast to learn CRMs)
Accomplishments
Delivered my first public talk on Artificial Intelligence (2024) — strong confidence presenting complex topics clearly to diverse audiences
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Entrepreneur
COLORADO FoodTrailers
06.2025 - Current
Event Sales Manager
YALLA
03.2025 - Current
Startup Founder
Pyra
08.2024 - Current
Supervisor & Customer Service Leader
Emirates Leisure Retail
06.2023 - Current
Restaurant Supervisor
Lapa Brazilian Restaurant
02.2023 - 06.2023
Warehouse Sales Assistant
Floor WA and Bathroom Renovation
02.2023 - 05.2023
Supervisor & Sales Assistant
Dolce & Salato
08.2022 - 02.2023
Business management and leadership - undefined
APSI
Bachelor of Business - Business
Kaplan Business School
Advance English & Cambridge -
Navitas
No Degree - Accounting
SENA