Luisana Uzcategui Rios
Canning Vale
Summary
Dynamic professional with a proven track record at Woolworths, excelling in team management and customer service. Recognized for enhancing customer satisfaction through effective problem-solving and performance coaching. Adept at multitasking and maintaining workplace safety, I thrive in fast-paced environments while driving team productivity and engagement.
Overview
5
5
years of professional experience
Work History
Assistant Department Manager
Woolworths
11.2020 - Current
- Managed daily operations to optimize team performance and enhance customer satisfaction.
- Coordinated training programs to improve service skills and product knowledge.
- Addressed customer concerns promptly, increasing overall satisfaction.
- Monitored sales trends to identify promotional opportunities and merchandising enhancements.
- Adapted to additional responsibilities, showcasing leadership potential beyond assistant manager role.
- Scheduled staff to ensure coverage during peak hours while minimizing costs.
- Developed and implemented productivity strategies with department manager.
Front of House Employee
Red Leaf Ristorante
02.2020 - 04.2021
- Managed guest seating and reservations to optimize dining flow and enhance guest experience.
- Trained and mentored new staff on service protocols and customer interaction techniques.
- Collaborated with kitchen staff to ensure timely food delivery and address guest inquiries.
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
Education
Bachelor of Commerce - Business Law And Logistics
Curtin University
Perth, WA12-2026
Skills
- Workplace safety
- Team management and teamwork
- Employee motivation
- Staff management
- Performance coaching
- Onboarding new employees
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Critical thinking
- Excellent communication
Timeline
Assistant Department Manager
Woolworths
11.2020 - Current
Front of House Employee
Red Leaf Ristorante
02.2020 - 04.2021
Bachelor of Commerce - Business Law And Logistics
Curtin University
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