Luiza Bejarano Coutinho
Hospitality Specialist
Ryde,NSW
Summary
Hospitality professional with solid track record in guest services and team collaboration. Known for delivering high standards of service and contributing to welcoming environment. Valued for adaptability and strong problem-solving skills, consistently ensuring guest satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Warehouse Worker
Mainfreight Logistics
04.2024 - 12.2024
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
Barista
Beco Cafe
02.2022 - 03.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista
Cafe Geo
02.2020 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Boardroom Waiter
JRM Hospitality
05.2019 - 03.2020
- Provide exceptional service to high-level executives and board members in an upscale corporate setting, ensuring a professional and discreet experience.
- Prepare and serve specialty coffee, tea, and beverages, adhering to the company’s standards of quality and presentation.
- Set up and maintain the boardroom for meetings, including arranging seating, preparing refreshments, and ensuring the space is clean and organized.
- Handle the ordering, stocking, and maintaining inventory of coffee and barista supplies, ensuring timely replenishment.
- Collaborate with catering teams to provide additional food and beverage services for boardroom events and business lunches.
- Manage special requests and accommodate dietary preferences or restrictions, offering customized options when necessary.
- Ensure timely delivery of beverages and snacks during meetings, maintaining a calm and efficient demeanor under pressure.
- Maintain a high level of confidentiality and professionalism in all interactions with clients, colleagues, and visitors.
Waitress/Coffee Barista
Trippas White Group
05.2018 - 01.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
Cleaner Supervisor
Demo2Clean
11.2016 - 05.2018
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Kept building entryway glass clean and polished for professional presentation.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying and ironing.
Media Planner
Big Bee
02.2015 - 03.2016
- Developed presentations, execution plans and tracking metrics for each campaign.
- Analyzed campaign performance weekly to spot trends, test strategies and optimize plans.
- Archived historical data for future comparisons.
- Maximized effectiveness of marketing campaigns by diversifying strategies across traditional and online platforms.
- Identified and monitored KPIs for new and existing digital media properties.
- Oversaw online media buying procedures and supervised team of [Number] employees.
- Prepared performance analysis reports on media properties, presenting findings to [Committee].
Media Planner
Rae,MP
08.2011 - 02.2015
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
Education
Bachelor of Arts - Advertising
Universidade Metodista De Sao Paulo
Sao Bernardo Do Campo12.2013
Skills
Exceptional Customer Service
Barista Expertise
Attention to Detail
Multitasking & Time Management
Problem Solving & Adaptability
Knowledge of Dietary Preferences
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Native or Bilingual
Timeline
Warehouse Worker
Mainfreight Logistics
04.2024 - 12.2024
Barista
Beco Cafe
02.2022 - 03.2024
Barista
Cafe Geo
02.2020 - 01.2022
Boardroom Waiter
JRM Hospitality
05.2019 - 03.2020
Waitress/Coffee Barista
Trippas White Group
05.2018 - 01.2020
Cleaner Supervisor
Demo2Clean
11.2016 - 05.2018
Media Planner
Big Bee
02.2015 - 03.2016
Media Planner
Rae,MP
08.2011 - 02.2015
Bachelor of Arts - Advertising
Universidade Metodista De Sao Paulo
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