Luiza Helena De Sa Freire
Rockdale,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Mercure Hotel
02.2024 - Current
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
Cleaner
Cacti Clean
11.2023 - 12.2023
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Office Assistant
Minerva Foods
09.2023 - 11.2023
- Streamlined communication between departments for better collaboration and increased productivity.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Nanny
Self Employed Services
06.2023 - 08.2023
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Supervised children on playground to help develop physical and social skills.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Played games, worked on puzzles, and read books to young children.
Community Service Worker
Creas
11.2021 - 06.2023
- Patrolled assigned zones to look for criminal violations and safety issues.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Developed and implemented programs to engage and empower underserved populations.
- Facilitated communication between clients and other service providers.
- Collaborated with various stakeholders to promote social services.
- Facilitated outreach activities to build community awareness.
- Offered security presence to special events to scan guests, monitor premises and removed unauthorized individuals.
Education
Certificate III in Individual Support
Brighton College
Sydney, NSW12.2024
Skills
- Room Maintenance Scheduling
- Cleaning techniques
- Chemical Handling
- Folding clean laundry
- Program Planning
- Multicultural Sensitivity
- Empathy Development
- Community Relations
- Child Supervision
- Educational Support
Certification
- Licensed RSA - Clear to Work
- Licensed NDIS - NSW
- Licensed Blue Card - Licenses 4 Work
- Licensed RSG - Clear to Work
- Licensed WWCC - NSW
- Licensed Police Check - National Crime Check
Languages
Portuguese
Native or Bilingual
English
Professional Working
Timeline
Housekeeping Room Attendant
Mercure Hotel
02.2024 - Current
Cleaner
Cacti Clean
11.2023 - 12.2023
Office Assistant
Minerva Foods
09.2023 - 11.2023
Nanny
Self Employed Services
06.2023 - 08.2023
Community Service Worker
Creas
11.2021 - 06.2023
Certificate III in Individual Support
Brighton College
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