Overview
Work History
Education
Skills
Projects Experience
Certification
Timeline
Generic

Lu Jie

Sydney,NSW

Overview

3
3
years of professional experience
1
1
Certification

Work History

Support ENG APAC

Microsoft (China) Company Limited
07.2021 - 08.2023

Provided technical support for Virtual Machine, Storage, Portal, PowerShell, and Bash on Microsoft Azure Cloud Platform

  • Remotely solved the issues of production or testing environment for business customers by gathering customer information, troubleshooting, updating software, and offering official root cause analysis reports for documentation
  • Assisted in the development and establishment of the Wuxi Branch, including the creation of the Newsletter page.
  • Achieved 0 customer complaints throughout the role.


Awards for exceptional performance:

  • FY23 Q1 CARE Individual Award
  • Star of Quarter Award
  • Microsoft Culture Award

Technical Support Engineer

Shanghai Wicresoft Co., Ltd.
07.2020 - 06.2021

Responsible for resolving technical issues related to Azure Virtual Machines and storage solutions.

  • Performed root cause analysis and utilized troubleshooting tools for both Windows and Linux environments to resolve complex technical problems, implementing preventive measures to avoid recurrence.
  • Organized and led four knowledge-sharing sessions on cloud computing case studies, providing insights on resolving key technical challenges.


Award for exceptional service:

  • Customer Experience Contributor

Education

Master of Information Technology - Information Technology(Artificial Intelligence St)

The University of New South Wales
Sydney, NSW
05.2025

Bachelor of Engineering - Communication Engineering

Nanjing Institute of Technology
China
06.2020

Skills

  • Cloud Platforms: Knowledgeable in Azure and HuaWei Cloud, including Virtual Machines, storage, networking, and cloud infrastructure management
  • Visualization Technologies: Experienced with visualization techniques, including hypervisors (eg, VMware, Hyper-V), containerization (Docker), and virtual machine management
  • Operating Systems: Proficient in working with both Windows and Linux operating systems, including system administration, troubleshooting, and command-line tools (eg, PowerShell, Bash)
  • C Programming: Proficient in memory management and dynamic data structures Implemented pathfinding algorithms (eg, Dijkstra’s, A*) for an optimal trip planner project
  • Python: Proficient in libraries such as Flask, SQL, Pandas, and Scikit-learn for API development, data analysis, and machine learning
  • MySQL: Experienced in database design, indexing, optimization, and writing SQL queries for data retrieval and management
  • MATLAB: Skilled in numerical analysis, data visualization, and algorithm implementation Experienced in signal processing, image analysis, and control system simulations
  • Customer Communication Skill: Strong communication skills, adept at explaining technical concepts to both technical and non-technical clients, resolving customer issues, and ensuring satisfaction
  • Collaboration Skill: Proven ability to work effectively in cross-functional teams, fostering collaboration between engineering, design, and business teams to achieve project goals

Projects Experience

Enabling User-Friendly Access to an ML Disease Prediction Tool - Postgraduate Capstone Project (2024)
Role: Product Owner / Team Lead
Responsibilities:

  • Managed requirements and coordinated product development
  • Collaborated with cross-functional teams (design, engineering, etc.)
  • Developed and maintained the product roadmap
  • Tracked goals and key performance indicators (KPIs) to ensure project success


Colorectal Histopathological Image Classification Using Deep Learning - Artificial Intelligence Project (2024)
Role: Algorithm Engineer
Responsibilities:

  • Implemented and fine-tuned the VGG model for image classification
  • Trained and evaluated model performance using medical image datasets
  • Optimized hyperparameters to improve accuracy and reduce overfitting


Semantic Segmentation of Images and Analysis of Models - Computer Vision Project (2024)
Role: Algorithm Engineer
Responsibilities:

  • Preprocessed data and applied augmentation techniques for robust model training
  • Implemented segmentation models for pixel-level classification
  • Trained, evaluated, and fine-tuned models for improved segmentation accuracy


5G Human-computer Interaction Based on Eye-tracking Technology - Undergraduate Capstone Project (2020)

Role: Project Manager & Algorithm Developer

Responsibilities:

  • Project Coordination and Delivery
  • Development of gradient-based pupil localization with MATLAB

Certification

Linux Red Hat Certified Engineer

Timeline

Support ENG APAC

Microsoft (China) Company Limited
07.2021 - 08.2023

Technical Support Engineer

Shanghai Wicresoft Co., Ltd.
07.2020 - 06.2021

Master of Information Technology - Information Technology(Artificial Intelligence St)

The University of New South Wales

Bachelor of Engineering - Communication Engineering

Nanjing Institute of Technology
Lu Jie