Luka Bensted-Buttery
Edgecliff,NSW
Summary
I believe myself to be a hardworking and passionate job seeker with strong organizational and interpersonal skills, gathered from hospitality, that is eager to secure entry-level Publisher position. I am able to work in fast paced environments whilst still maintaining detail orientation with a high degree of accuracy, I believe, given the opportunity, I could assist Penguin Random House to achieve company goals.
Overview
5
5
years of professional experience
Work History
Head Waitress
Icebergs Dining Room And Bar
11.2022 - Current
- Improved customer satisfaction by providing attentive and friendly service to patrons.
- Enhanced dining experience through expert menu knowledge and personalized recommendations.
- Coordinated private events and special occasions, providing exceptional service tailored to individual needs.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
Head Bartender
Chuck Trailers
08.2021 - 08.2022
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
Hostess
Bondi Beach Public Bar
01.2019 - 07.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
Marina Attendant
Dalbora Marina
11.2018 - 07.2019
- Enhanced customer experience by providing exceptional service and maintaining a clean, safe marina environment.
- Assisted in increasing marina occupancy rates through effective marketing and relationship-building with boat owners.
- Streamlined dock assignments and boat storage processes for improved efficiency and customer satisfaction.
- Contributed to marina safety by conducting regular inspections of docks, facilities, and equipment.
- Facilitated smooth arrivals and departures of boats with efficient docking assistance and timely communication with guests.
Education
Bachelor of Communications - Social And Political Science / Journalism
12.2023
- Averaging Distinction's within my course assessments.
- Analysing Indonesian refugee migration pathways' strengths and challenges to assist streamlining process. - Ethnographic Research Project for final University assessment. - Results: High distinction.
High School Diploma -
12.2018
- Final ATAR: 86.5
- Studying: Advanced English, Business Studies, Modern History, Studies of Religion, Mathematics, Drama.
Skills
- Public Relations
- Event Planning
- Multimedia Production
- Creative Direction
- Word Processing
- Excellent Communication
- Organization and Time Management
- Interpersonal Communication
- Calm Under Pressure
- Written Communication
Timeline
Head Waitress - Icebergs Dining Room And Bar
11.2022 - Current
Head Bartender - Chuck Trailers
08.2021 - 08.2022
Hostess - Bondi Beach Public Bar
01.2019 - 07.2021
Marina Attendant - Dalbora Marina
11.2018 - 07.2019
University of Tech Sydney, (UTS) - Bachelor of Communications , Social And Political Science / Journalism
Saint Catherines School - High School Diploma,
Similar Profiles
Oscar Populi UlipOscar Populi Ulip
Head Chef at Birdcage Dining Room And BarHead Chef at Birdcage Dining Room And Bar
TaraMarie McDonaldTaraMarie McDonald
Executive Assistant at Upper Room Dining HallExecutive Assistant at Upper Room Dining Hall
Kimberly TsitsopoulosKimberly Tsitsopoulos
Restaurant Manager at The Blackhorn Dining RoomRestaurant Manager at The Blackhorn Dining Room