Luka Bensted-Buttery
Edgecliff,NSW
Summary
I believe myself to be a hardworking and passionate job seeker with strong organizational and interpersonal skills, gathered from hospitality, that is eager to secure entry-level Publisher position. I am able to work in fast paced environments whilst still maintaining detail orientation with a high degree of accuracy, I believe, given the opportunity, I could assist Penguin Random House to achieve company goals.
Overview
5
5
years of professional experience
Work History
Head Waitress
Icebergs Dining Room And Bar
11.2022 - Current
- Improved customer satisfaction by providing attentive and friendly service to patrons.
- Enhanced dining experience through expert menu knowledge and personalized recommendations.
- Coordinated private events and special occasions, providing exceptional service tailored to individual needs.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
Head Bartender
Chuck Trailers
08.2021 - 08.2022
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
Hostess
Bondi Beach Public Bar
01.2019 - 07.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
Marina Attendant
Dalbora Marina
11.2018 - 07.2019
- Enhanced customer experience by providing exceptional service and maintaining a clean, safe marina environment.
- Assisted in increasing marina occupancy rates through effective marketing and relationship-building with boat owners.
- Streamlined dock assignments and boat storage processes for improved efficiency and customer satisfaction.
- Contributed to marina safety by conducting regular inspections of docks, facilities, and equipment.
- Facilitated smooth arrivals and departures of boats with efficient docking assistance and timely communication with guests.
Education
Bachelor of Communications - Social And Political Science / Journalism
12.2023
- Averaging Distinction's within my course assessments.
- Analysing Indonesian refugee migration pathways' strengths and challenges to assist streamlining process. - Ethnographic Research Project for final University assessment. - Results: High distinction.
High School Diploma -
12.2018
- Final ATAR: 86.5
- Studying: Advanced English, Business Studies, Modern History, Studies of Religion, Mathematics, Drama.
Skills
- Public Relations
- Event Planning
- Multimedia Production
- Creative Direction
- Word Processing
- Excellent Communication
- Organization and Time Management
- Interpersonal Communication
- Calm Under Pressure
- Written Communication
Timeline
Head Waitress - Icebergs Dining Room And Bar
11.2022 - Current
Head Bartender - Chuck Trailers
08.2021 - 08.2022
Hostess - Bondi Beach Public Bar
01.2019 - 07.2021
Marina Attendant - Dalbora Marina
11.2018 - 07.2019
University of Tech Sydney, (UTS) - Bachelor of Communications , Social And Political Science / Journalism
Saint Catherines School - High School Diploma,
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