Luka Gorsevski
Kogarah Bay,NSW
Summary
Dynamic Customer Experience Specialist at Peugeot North Shore with proven sales negotiation and problem-solving skills. Recognized for enhancing customer satisfaction and streamlining processes in fast-paced environments. A dedicated team player with strong leadership abilities, adept at leveraging social media marketing to drive brand engagement and achieve results. Knowledgeable about vehicle features and operations, dealer services and aftermarket products. Hardworking and goal-oriented professional possessing excellent interpersonal and time management skills.
Overview
4
4
years of professional experience
Work History
Freelance: Social Media Marketing, Digital Design, Photography/Videography
Luxury Lifestyle Australia
06.2022 - Current
- Conducted photoshoots for various products and locations, including Australia’s iconic GTR R32
- Designed logos and created social media content to promote brands
Logistics
Doltone House
04.2022 - Current
- Managed logistics operations, including driving trucks, timely deliveries, and organizing shipments
- Developed strong organizational and leadership skills by coordinating tasks and leading team members
- Demonstrated the ability to adapt to physically demanding tasks and maintain a positive attitude in a fast-paced environment
Customer Experience Specialist (Sales)
Peugeot North Shore
- Current
- Utilize strong communication, problem-solving, and interpersonal skills to assist customers at reception, understanding their needs and offering tailored solutions
- Apply sales and negotiation skills to help customers select the right vehicles, ensuring a seamless and positive experience
- Manage multitasking responsibilities in a fast-paced environment, maintaining attention to detail and adaptability
Retail Associate
Elite Eleven
Miranda, Australia
05.2024 - 01.2025
- Provide outstanding customer service, assist with inventory management, and maintain a clean and organized store environment
- Demonstrated strong interpersonal skills and product knowledge to help customers find the best athletic and lifestyle apparel to meet their needs
Bell Assistant
Crown Sydney
06.2024 - 07.2024
- Delivered valet cars and provided exceptional services to guests, ensuring a welcoming and luxurious experience
- Demonstrated strong customer service skills, attention to detail, and the ability to efficiently manage guest requests in a high-end hospitality environment
Retail Assistant
Camilla & Marc
Roseberry, Australia
08.2023 - 09.2023
- Provided exceptional customer service during peak sales periods.
- Assisted in maintaining store inventory and ensuring a pleasant shopping experience for customers.
Labourer
The Green Guys
Alexandria, Australia
08.2021 - 09.2021
- Assisted in loading and unloading fridges from shipping containers and delivery trucks.
- Developed teamwork skills and learned proper lifting techniques for heavy items.
Photography, Design & Modelling
Camilla & Marc
Alexandria, Australia
12.2020
- Created promotional materials, including a design catalogue brochure for clothing collections
- Contributed to photo shoots as a photographer and model for new clothing lines
Education
Bachelor of Business And Marketing -
UTS
Ultimo, NSW03-2024
HSC ATAR -
Newington College
Stanmore01.2021
Skills
- Hardworking
- Strong work ethic
- Team player
- Leadership abilities
- Quick learner
- Positive attitude
- Effective communicator
- Listener
- Social media marketing
- Logistics management
- Sales negotiation
- Digital design
- Content creation
- Salesforce CRM
- Calm under pressure
- Time management abilities
- Problem-solving abilities
Languages
English
Professional
Macedonian
Professional
References
References available upon request.
Timeline
Bell Assistant
Crown Sydney
06.2024 - 07.2024
Retail Associate
Elite Eleven
05.2024 - 01.2025
Retail Assistant
Camilla & Marc
08.2023 - 09.2023
Freelance: Social Media Marketing, Digital Design, Photography/Videography
Luxury Lifestyle Australia
06.2022 - Current
Logistics
Doltone House
04.2022 - Current
Labourer
The Green Guys
08.2021 - 09.2021
Photography, Design & Modelling
Camilla & Marc
12.2020
Customer Experience Specialist (Sales)
Peugeot North Shore
- Current
Bachelor of Business And Marketing -
UTS
HSC ATAR -
Newington College
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