Luka O'Brien
Melbourne,VIC
Summary
Dynamic professional with a proven track record in social media technologies and customer-focused service, notably at Happy Happy Soy Boy. Excelled in campaign creation and performance tracking, enhancing audience engagement significantly. Skilled in fostering strong customer relationships through effective communication and timely delivery. Demonstrates a unique blend of creativity and analytical prowess, driving brand growth and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Happiness Officer
Happy Happy Soy Boy
Melbourne , VIC
06.2024 - Current
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Contacted customers prior to delivery to coordinate delivery times.
- Managed office supplies inventory and placed orders when necessary.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Created and optimized promotional publications and related materials.
- Curated user-generated content for promotional use, ensuring alignment with brand standards and copyright laws.
- Ensured compliance with company policies when publishing content online.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Utilized CRM systems to track customer interactions and sales opportunities.
Barista
Arcadia
Fitzroy , VIC
08.2022 - 11.2025
- Ordered and received supplies to restock beverage items.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Described menu items to customers and suggested appealing products.
Barista
Bonnie Coffee
Melbourne, VIC
05.2019 - 05.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Described menu items to customers and suggested appealing products.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Input orders into point of sale system and handled customer payments.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Utilized POS system to receive and process customer payments.
- Placed orders with suppliers for delivery of products required for daily operations.
Front Desk Receptionist
Flourish Chiropractic & Wellbeing
Melbourne , VIC
04.2023 - 07.2023
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed basic bookkeeping and document filing.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted visitors to provide information and direct to appropriate personnel.
- Input customer data into reservation systems and updated to reflect room changes.
- Greeted visitors warmly and directed them to correct personnel or office.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Barista
Kindred Cafe
Carlton , VIC
09.2021 - 05.2022
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized POS system to receive and process customer payments.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Education
High School Diploma -
De La Salle College
Malvern, VIC12-2018
Skills
- Goods transport
- Responsible driver
- Time management
- Social media technologies
- Social channel management
- Campaign creation
- Content publishing
- Paid advertising
- User generated content
- Performance tracking
- Written communication
- Sales support
- Strong verbal communication
- Customer focused
Timeline
Happiness Officer
Happy Happy Soy Boy
06.2024 - Current
Front Desk Receptionist
Flourish Chiropractic & Wellbeing
04.2023 - 07.2023
Barista
Arcadia
08.2022 - 11.2025
Barista
Kindred Cafe
09.2021 - 05.2022
Barista
Bonnie Coffee
05.2019 - 05.2024
High School Diploma -
De La Salle College
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