Luka Sandler
Blackmans Bay,TAS
Summary
Since being work I have had a wide range of job opportunities leading me to be extremely versatile in my skill sets. Through my work at Koonya Organics I have learnt how to build strong customer relations. While my retail jobs have taught me how to take inventory, restock and fill out invoices. Along with my RSA I am first aid certified meaning that I am reliable in the work environment with the knowledge of how to deal with dangerous or difficult situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender and Sales Assistant
Simple Cider
Hobart, TAS
05.2023 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Continuously updated knowledge of industry trends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Babysitter
Independent Employer
Woodbridge, TAS
12.2021 - Current
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy, age-appropriate snacks and meals.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Christmas Casual Retail Assistant
Area 52 Comics And Games
Hobart, TAS
10.2023 - 02.2024
- Managed inventory effectively, ensuring timely replenishment of high-demand items during the holiday season.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Balanced multiple responsibilities, including cashier duties, floor assistance, and merchandise recommendations as needed during peak periods.
- Supported merchandising initiatives by restocking shelves and updating visual displays according to brand guidelines.
- Used in-store system to locate inventory and place special orders for customers.
- Demonstrated strong product knowledge, guiding customers toward ideal purchases for their needs and preferences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted customers with sales orders, returns and exchanges.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Wait Staff Member
Peppermint Bay Hotel
Woodbridge, TAS
11.2021 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Assistant
Koonya Organics
Hobart, TAS
02.2021 - 01.2023
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Increased sales by building strong customer relationships and providing excellent service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Sales Assistant
Flame Cake Pizza
Kettering, TAS
02.2019 - 01.2020
- Communicated orders to vendors.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
Education
High School Diploma -
Guilford Young College
Hobart, TAS11.2023
Skills
- Food Service Management
- Payment Processing
- Responsible Serving
- Age Identification checks
- Responsible Service of Alcohol (RSA)
- First Aid certificate
- Telephone Etiquette
- Strong Customer Service Skills
- Monitoring Alcohol Consumption
- Memory retention
- Cash Register Operation
Certification
- Responsible Service of Alcohol License (2023 - onwards)
- First Aid Certificate (2024 - 2027)
- CPR Certificate (2024 - 2025)
Timeline
Christmas Casual Retail Assistant
Area 52 Comics And Games
10.2023 - 02.2024
Bartender and Sales Assistant
Simple Cider
05.2023 - Current
Babysitter
Independent Employer
12.2021 - Current
Wait Staff Member
Peppermint Bay Hotel
11.2021 - 01.2023
Sales Assistant
Koonya Organics
02.2021 - 01.2023
Sales Assistant
Flame Cake Pizza
02.2019 - 01.2020
High School Diploma -
Guilford Young College