Luka Sljokic
Ingleside / Beacon Hill,NSW
Summary
Dynamic self driven entrepreneur with a proven track record in business development, sales and financial management. Demonstrated in self funded and run business. Excelled in staff management and customer service, fostering professional growth and high retention rates. Skilled in creating strategies that significantly boost sales and customer satisfaction. Showcases an entrepreneurial personality with a extreme love for business and keen focus on results.
Overview
13
13
years of professional experience
Work History
Restaurant Owner
LJ'S Pizza Bar
2022.01 - 2024.05
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.Set employee schedules, delegated work, and monitored quality and service performance.
- Maintained positive relationships with local community and government officials.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Established strong vendor relationships for the consistent sourcing of material at competitive prices,negotiated contracts and efficiency management.
- Planned and executed strategies to increase customer loyalty and retention.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Developed and implemented comprehensive business plan to maximise business success.
- Self-motivated, with a strong sense of personal responsibility.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Motivated staff to perform at peak efficiency and quality.
Small Business Owner
Super Shine Detailing
2021.01 - 2022.01
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Implemented cost-saving measures without compromising on product or service quality.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Pizza Chef /Assistant Store Manager
JC'S Pizza & Cafe
2016.05 - 2020.01
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
- Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.
- Managed high-pressure situations during peak hours, maintaining focus on efficient service and consistent product quality.
Butchers Hand
Fitzgeralds Fine Meats
2011.09 - 2012.03
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
- Consistently met or exceeded daily production quotas through diligent work ethic and attention to detail.
- Fostered a positive working environment by consistently demonstrating professionalism, respect, and collaboration with team members.
Education
Assistent Agent Course
Australian College of Business And Training
Parramatta08.2024
CERT IV Finance And Mortgage Broking
Finance And Related Services Academy.
Brisbane, QLD08.2024
High School Diploma -
Mater Maria College
Warriewood, NSW12.2020
Skills
- Customer Service & Relations
- Hyper Self Driven and Determined
- Entrepreneurial personality
- Financial Management
- Business Development
- Professional Networking
- Sales Development
- Staff Management
Timeline
Restaurant Owner
LJ'S Pizza Bar
2022.01 - 2024.05
Small Business Owner
Super Shine Detailing
2021.01 - 2022.01
Pizza Chef /Assistant Store Manager
JC'S Pizza & Cafe
2016.05 - 2020.01
Butchers Hand
Fitzgeralds Fine Meats
2011.09 - 2012.03
Assistent Agent Course
Australian College of Business And Training
CERT IV Finance And Mortgage Broking
Finance And Related Services Academy.
High School Diploma -
Mater Maria College
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