Lukas Mühlenbrock

• Professional preparation of cocktails and other mixed drinks
• Individual guest care and advice
• Maintaining contact with regular guests
• Sale and distribution of beverages
• Taking over shift leadership and representing the bar manager in their absence
• Performing cash reconciliation
• Training of staff and apprentices
• Booking transactions in the cash register system
• Preparing "mise en place" according to guest attendance
• Creating orders
• Ensuring order and cleanliness in the bar area
• Developing new drinks, and implementing east cosmos service standards

The examination tasks comprise planning a project to boost sales and conversing with guests. Students must create a schedule, a list of advertising materials and media and must show what a performance review can contribute.
Two additional tasks involve.

• Developing a checklist, and preparing and checking guest room using the checklist
• Working at reception
• Processing a complaint or Serving food and beverages

The goal is to demonstrate an ability to receive guests and answer their questions, process tasks that promote sales, offer and sell services and utilise machines and consumer durables efficiently and ecologically.