Lukas Nielsen

• I was with another specialist coach responsible for providing professional support to 50 consultants, handling inbound and outbound customer service calls from CBB mobile costumers.

• Improved my branches two teams weekly and monthly KPI’s , that included Sales, Service Calls, Complex customer cases, by providing professional support to improve our monthly goals.

• I handled complex customer cases with my knowledge and tools within the field I worked in, to provide my solutions and sales pitches to my 50 consultant’s that were in my branch, whilst I managed more complex IT cases.

• I have had leadership courses through my work as a specialist coach, which provided me with tools and skills to train and coach 50 sales and customer service consultants.

• I handled inbound and outbound sales customer and service calls in a branch project managed by Rezpons A/Z, on behalf of CBB Mobile.

• I met daily, weekly and monthly KPI’s, percentages regarding calls per hour, sales per calls, and call time, which resulted in my customer sales and service score from May 2023 - Aug 2023 not being below 15,5%, where the scale is 0-16%.

• In my calls I should locate my costumers problem and then use my tools and training to solve their IT, subscription and payment problems, and then pitch other products to close another sale.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Handle a Minigolf course while serving drinks behind the bar at Old Irish Pub’s Camp Minigolf.

• Responsible for the stores nightshift, where I had to ensure every exit/opening was locked, that the days money was counted and send to the bank.
• While still being open, I would have the responsibility to restock the aisles and make the store look presentable.
• I had the responsibility for the under 18 of age workers, where I coached them through the process of working in the service business.