Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Websites
Accomplishments
References
Timeline
Generic

Lukas Trimble

Surfers Paradise

Summary

Extremely adaptable individual. Understands the most fundamental, universal aspect of success across every single role of any workplace is an ability and willingness to listen, learn and pay attention, as well as ask questions that may expose my ignorance. My key objective is always to get things done, not pretend I'm more informed than I am.

Very happy working as a commercial painter or labourer that keeps to himself, but can also work in an office setting as a results-driven professional, managing staff, developing marketing and brand-building strategies.

Holds a proven track record of increasing website impressions from 1,400 to 550,000 in just 24 hours and solving allegedly 'insurmountable' obstacles through a never die attitude.

Demonstrates strong work ethic, communication skills, and interpersonal skills. Capable of mastering new skills quickly and working effectively without supervision. Committed to contributing to team success and achieving organisational objectives.

Has probably one of the most disjointed resumes around and didn't include working as a surf instructor.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Uber Partner

Technically Self-Employed (But really Uber)
Surfers Paradise
01.2025 - Current
  • Provided excellent customer service (100% 5-star reviews), including assistance with luggage and answering queries about the local area.
  • Used advanced driving techniques (traffic slalom) to better improve time management and safety.
  • Monitored vehicle maintenance, scheduling regular service to prevent breakdowns.
  • Established positive relationships with customers through courteous interactions.
  • Managed efficient routes using GPS technology to minimise delays and maximise customer satisfaction.
  • Complied with traffic regulations to safely operate vehicles.
  • Maintained high ratings from passengers for cleanliness, safety, and customer service.

Marketing Manager

Freelance
Ashmore
06.2022 - 12.2024
  • Managed the design and production of promotional materials, such as websites and brochures.
  • Conducted customer research to gain insights into consumer behaviour.
  • Worked with management team to oversee and monitor marketing strategy.
  • Designed graphics and logos for advertisements, X posts, promotional video edits, and other marketing collateral.
  • Developed and supervised marketing campaigns and events to maximise consumer awareness and achieve audience targets.
  • Researched emerging technologies in digital marketing space.
  • Generated ideas to increase conversions through creative promotions.
  • Created marketing policies and procedures, evaluating and revising to maximise return on efforts.
  • Managed social media accounts and campaigns (X, website, IG).
  • Monitored competitors' activities to keep up with industry trends.
  • Analysed market trends to identify potential opportunities for growth or increased risks concerning promotional investment.

Personal Carer

Centrelink
Benowa
06.2021 - 03.2022
  • Looked after my dad while he was dying from cancer.
  • I also managed my Airbnb business with a single location in Tullamarine, VIC, which I'd swap free board for laundry & site management + a single location in Surfers Paradise which I'd clean & manage myself.
  • My Airbnb business in Bangkok was taken out by COVID, closing all locations by April 2020. Helped my Vietnamese staff escape Thailand & never went overseas since COVID. My dad died when my baby was 4 months old so it's been a recalibration period.

Airbnb Host

Self-Employed
Surfers Paradise/Tullamarine
12.2018 - 09.2021
  • Negotiated favourable terms with caretakers for Tullamarine site, & managed staff in Bangkok, while I looked after my dad with cancer on the Gold Coast from June 2019 (when his cancer reached his spine)
  • I set up my Gold Coast location in January 2021, but by then had lost all my Bangkok sites due to COVID. I cleaned & managed my Gold Coast site myself, until my dad's living situation needs & the arrival of my child forced me to live in the Airbnb location, still living there today.
  • Responded to guest inquiries in a timely manner by phone, email, or text.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Developed & gave clear directions for check in, and to local attractions, restaurants & places of interest to patrons.
  • Coached Thailand staff & Melbourne caretakers on strategies to enhance performance & improve customer relations.
  • Oversaw recruiting, interviews & new employee/caretaker hiring.
  • Resolved customer service issues quickly & professionally when they arose.
  • Updated & maintained rental agreement files & documents.
  • Input & confirmed reservations for guests.
  • Provided concierge services such as arranging transportation or restaurant reservations.
  • Assisted guests at check-in, when required.
  • Conducted research into new markets where Airbnb hosts could expand their reach.

Airbnb Host

Self-Employed
Bangkok
08.2017 - 04.2020
  • Sourced, negotiated & set up Airbnb locations around Sukhumvit area (between Nana and Ekkamai) + some locations closer to Rachtadaphisek MRT station.
  • Negotiated favourable terms with staff for services such as cleaning and maintenance.
  • Responded to guest inquiries in a timely manner by phone, email, or text.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Oversaw recruiting, interviews and new employee hiring.
  • Resolved customer service issues quickly and professionally when they arose.
  • Updated and maintained rental agreement files and documents.
  • Input and confirmed reservations for guests.
  • Provided concierge services such as arranging transportation or restaurant reservations.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Conducted research into new markets where Airbnb hosts could expand their reach.

Operations & Marketing Manager

DP Elsternwick (The Daily Planet)
Elsternwick
01.2016 - 12.2016
  • Managed the design & production of promotional materials, such as websites (I built 3 for this), business cards, online posts, fake newspaper parody articles & brochures.
  • Conducted customer research to gain insights into consumer behaviour.
  • Designed graphics & logos for advertisements, newsletters (fake newspaper), and other marketing collateral.
  • Developed & supervised marketing campaigns & events to maximise income & achieve audience targets (ask me how I boosted a new website's engagement rate from average of 1400 clicks per 24hrs, to 550,000 clicks per 24 hrs, with 3 posts costing less than $6.00 in total).
  • Researched emerging technologies in digital marketing space (ask me how I attained google ad words for a business within an industry typically banned from google ad words).
  • Generated ideas to increase sales through creative promotions (leveraged infamous mafia related history to turn clients into promotional arms).
  • Organised exhibitions to promote brand awareness (fake newspaper stands yelling out EXTRA EXTRA to skirt around the BLA restrictions on print marketing).
  • Coordinated marketing events for showcasing service offerings (Netflix & chill this Winter at the Daily Planet).
  • Analysed sales data to update or adjust marketing & operational strategies.
  • Tracked & measured marketing outcomes including marketing activities, response, leads, sales, retention, and ROI.
  • Trained staff on customer relations.
  • Created marketing policies & procedures, evaluating & revising constantly to maximise profit from team efforts.
  • Managed social media accounts, campaigns & developed easy to follow systems for accessible delegation to the staff.
  • Trained receptionists to update the websites, run google ad words and do a lot of marketing tasks which was both more efficient, but also great for empowering staff and building morale.
  • Monitored competitors' activities to keep up with & more often lead industry trends.
  • Supervised external third party assistance and provided guidance / feedback to their marketing professionals.
  • Formulated & launched promotional strategies & campaigns to increase profits.
  • Developed marketing strategies based on business needs, objectives, and consumer behaviour trends.
  • Oversaw company's marketing & total operations budget.
  • Negotiated with vendors toward obtaining cost-effective pricing for essential operational products.
  • Created content for promotional materials, including brochures, flyers, and websites.
  • Presented performance and productivity reports to supervisors.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Developed and implemented operational procedures to ensure quality standards were met.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels, while always staying loyal to staff and subs.
  • Recruited, hired and trained crew members.
  • Ensured compliance with BLA regulations and maintained a safe & legal work environment for all personnel.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary .
  • Delegated new tasks to staff, setting priorities and goals.
  • Reviewed financial statements, sales & activity reports to measure productivity & system success.
  • Responded to information requests from superiors, providing specific documentation (I did this without being prompted).
  • Implemented successful business strategies to increase revenue.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Commercial Painter

Gibson Adventures
Melbourne
06.2015 - 12.2015
  • Primed, smoothed & cleaned trim, walls & ceilings to prepare for painting tasks.
  • Spread undercoats and top coats using rollers & brushes.
  • Used ladders & scaffolds to reach high walls & ceilings.
  • Cutting in around edges & areas that wouldn't be painted (windows, cupboards)

Chief Export & Import Operator

UNIDEY (self employed)
Bangkok/San Jose
12.2008 - 04.2015
  • NOTE: I returned to Melbourne in December 2010 - December 2011 + The Gold Coast October 2012-April 2013.
  • Sourced T-shirts, Skirts, Sandals, Shorts, Singlets, dresses from Thailand.
  • Exported goods to San Jose, Costa Rica (I noticed a market gap).
  • Imported same goods into San Jose, Costa Rica.
  • Handled ridiculous port costs, found free storage at a girlfriend's apartment (spare room), paid insane import duties.
  • Secured retail locations between Playa Dominical & Jaco + Perez Zeledon markets (myself & girlfriend would sell the items retail both in Perez & in Dominical).

Call Centre Sales Rep

Global Work & Travel Co.
Main Beach
10.2012 - 04.2013
  • Participated in team meetings to discuss strategies for improving customer service experience.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Made outbound sales calls to potential customers to promote products and services.
  • Demonstrated excellent listening skills while interacting with customers via telephone & email.
  • Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
  • Updated customer information in the database accurately.
  • Cross-sold additional products and services to purchasing customers.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Responded promptly to emails sent by customers seeking support or assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Processed orders for customers over the phone.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Provided product recommendations based on customer needs.
  • Answered incoming calls from customers, providing prompt and accurate information.

Venue Manager

Showgirls Bar 20
Melbourne
01.2006 - 12.2011
  • NOTE: I worked here as Venue Manager from January 2006 - May 2008 + January 2011 - December 2011
  • Prepared staff work schedules and assigned team members to specific duties.
  • Developed marketing plans to promote the venue's services through various media channels.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company systems.
  • Organised and maintained event calendar, including scheduling of staff rosters.
  • Monitored inventory levels and placed new orders for stock.
  • Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
  • Reviewed and inspected all areas of facility and checked and organised key maintenance to maintain appearance and functionality (this was how I met my future Painting boss, Robbie Gibson. He fixed the venue for us, we became mates).
  • Formed and sustained relationships with customers.
  • Coordinated and directed activities of business to parent company directors concerning pricing, sales & operations.
  • Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
  • Coordinated with creditors (cleaners, POS suppliers, post mix suppliers, etc) to ensure timely delivery of products and services.
  • Marketed venue location and events using social media and website.
  • Updated website & made social media posts (until I delegated posting to one our receptionist rostered on during quiet nights, as it was a massive time suck).
  • Implemented strategies designed to increase efficiency while reducing costs.
  • Assisted in hiring new personnel when required to meet staffing demands.

Bus Boy

Showgirls Bar 20
Melbourne
08.2005 - 01.2006
  • Inventory & Stocktake outside operation hours.
  • Restocking shelves during operations.
  • Restocking ice
  • Developed a more efficient system for Bus Boy staff management. It wasn't super complicated. I just noticed a way to reduce staff hours. It saved the venue something like 32 hours of Bus Boy hours a week I think from memory, which wasn't necessarily much (they turned over $80K a week).
  • Like $20.90 x 32 from memory. But from me voicing that observation, they began training me to be the only male bartender, to then become a bar & staff manager, to eventually train me to open & close (including the takings), & then eventually replace one of the venue managers. I also got my first crack at marketing in this role. When I returned in 2011 I worked as a venue manager + I managed the marketing. I did a lot of trial & error in my second stint, experimenting with marketing. I learned a lot from these roles. I'm not sure if I was effective as a marketing manager in this role though, as I was still yet to figure out the data tracking aspects to measure ROI. Hard in a strip club to out market the girls, since it's mostly word of mouth & the rotation of girls + regular girls that maintain customer interest. I was more customer focused, which was the wrong tact. I could have focused more on the dancers. However we were the best strip club in Melbourne at the time, so it was almost like a government job where the income just came & I couldn't fail. My superiors were happy with me, but I had a bit of an imposter syndrome which prompted me to self-study marketing, neural chemistry, human behaviour, algorithms (social media, google), SEO, platform/content cueing (algorithm based but it's a little different) & many other key skills I'm somewhat expert in today. I've engaged professional SEO companies since & solved problems they never thought of as being solvable. I'm also quite good now at consumer behaviour incentive strategies. That's what I leveraged when I needed to boost a new website's traffic from a ghost town to 550,00 clicks across 24 hours. Fundamentally what I learned though, was there is always a solution to every problem. Which keeps me searching.

Education

Certificate 3 - Film Directing

TAFE Queensland
QLD
10-2025

Bachelor of Business (didn't Finish. Dropped Out And Worked in Melbourne) - Business Economics

Griffith University
QLD

Skills

  • Film production
  • Graphic design
  • Adobe Photoshop
  • Adobe Premiere Pro (film editing)
  • Acrobat
  • Skilled Writer (anything, from articles, to product descriptions)
  • Non-Technical Web designer
  • SEO
  • Market research
  • Project management
  • Content creation (film, image, clips)
  • Customer service
  • Social media management
  • Communication skills
  • Creative problem solving
  • Team collaboration
  • Situational awareness
  • Driving safety
  • Punctuality
  • Efficient driving
  • Flexibility
  • Customer feedback management
  • Communication
  • Identifying trends
  • Adaptability and flexibility
  • Safety awareness
  • Customer engagement
  • Traffic law knowledge
  • Ride-sharing platform knowledge
  • Patience and tact
  • Map reading
  • Time management
  • Multitasking & organisational management
  • Safe driving practices
  • Bookkeeping (daily and weekly takings reports)
  • Payroll / Creditors
  • Commercial driving experience
  • Teamwork and collaboration
  • Effective communication (English)
  • Interpersonal communications
  • Customer support
  • Dependable and trustworthy
  • Client relations
  • Fluent in english
  • Semi-OK in Thai & Spanish (Spanish less so)
  • Customer retention
  • Confidentiality
  • Digital marketing
  • Short-Term accomodation cleaning & maintenaince
  • Grey hat marketing
  • Guerilla marketing
  • Leadership
  • Microsoft office (Excel, Word, Powerpoint)
  • Event planning
  • Interior design (for Airbnb listings)
  • Photography (product, locations, vehicles, headshots, action shots, lifestyle)
  • Filmography
  • Booking management
  • Sales calls (cold, warm & follow up)
  • Marketing and promotions
  • Brand Development
  • Brand Strategy
  • Commercial Painting
  • International Trade (research, negotiations planning, logistics, tariff skirting)

Affiliations

  • I love to surf.
  • I love hiking.
  • I enjoy studying fields of interest (I still love psychology, neural chemistry, human behaviour & filmmaking)
  • I write screenplays (a forever unfinished pursuit).
  • Now that Im a father I spend most of my free time with my 3 year old. Taking her swimming (Super Fish) and just playing with her while she's so small and still likes me around. My main focus is that she grows with a healthy love for herself and a happy childhood, that's also why I quit marketing for Uber, as marketing requires almost 24/7 focus for idea generation, problem solving & implementation. To be more present, I needed a job I could finish and forget about until it's time to work again.
  • Uber comes with it's own variance of problems. Good for an experiment, but I need something loaners and property managers will take seriously.

Certification

  • Boat License
  • Open Car License with good traffic history
  • QLD and VIC RSA licenses
  • TESL qualified teacher
  • Blue card (unless these expire, I got mine in 2021)
  • Infant/Toddler First AID

Languages

English
Native/ Bilingual
Thai
Limited
Spanish
Limited

Accomplishments

  • Training my staff at Daily Planet. One of my favourite exercises during training, was I'd prank call them to teach them how to deal with difficult customers. Extremely effective as I would call them back, then explain how to pivot toward better customer service and how to pivot emotionally. They also learned that they never knew who they were talking to when a caller/customer was being problematic. I got many drunk thanks at staff events for this strategy, as it taught my staff how to rise above difficult people in general, to see the bigger picture. Was also well received as funny. And as I'd never use their mistakes to be unkind to my staff when catching them out, just to explain the hows and whys when dealing with difficult callers. I was aware of the risk of paranoia, so it was only done during training and without consequence beyond my guidance in developing their emotional maturity through gentle explanation. I taught them how to have fun in difficult contexts and not get sunken to lower levels of discourse, ie "to not let the s*** heads lead", which is a good strategy for life in general.

References

References available upon request.

Timeline

Uber Partner

Technically Self-Employed (But really Uber)
01.2025 - Current

Marketing Manager

Freelance
06.2022 - 12.2024

Personal Carer

Centrelink
06.2021 - 03.2022

Airbnb Host

Self-Employed
12.2018 - 09.2021

Airbnb Host

Self-Employed
08.2017 - 04.2020

Operations & Marketing Manager

DP Elsternwick (The Daily Planet)
01.2016 - 12.2016

Commercial Painter

Gibson Adventures
06.2015 - 12.2015

Call Centre Sales Rep

Global Work & Travel Co.
10.2012 - 04.2013

Chief Export & Import Operator

UNIDEY (self employed)
12.2008 - 04.2015

Venue Manager

Showgirls Bar 20
01.2006 - 12.2011

Bus Boy

Showgirls Bar 20
08.2005 - 01.2006

Certificate 3 - Film Directing

TAFE Queensland

Bachelor of Business (didn't Finish. Dropped Out And Worked in Melbourne) - Business Economics

Griffith University
Lukas Trimble