Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
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Luke Amcha

Fortitude Valley Brisbane,QLD

Summary

Reliable and enthusiastic team player with strong experience in client-facing roles, particularly in front-of-house and gym environments. Known for delivering excellent customer service, managing multiple tasks under pressure, and working with autonomy in fast-paced settings. Highly adaptable, efficient, and committed to following company procedures while maintaining a positive and professional attitude. Brings a strong work ethic, attention to detail, and a consistent focus on creating a welcoming and helpful experience for every customer.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Personal Trainer/ Front of House Admin

YMCA Bundaberg
Bundaberg, QLD
07.2024 - 09.2024

YMCA – Front Desk & Personal Trainer

Bundaberg, QLD

At the YMCA, I worked across both front-of-house and gym floor settings, combining strong administrative support with hands-on customer interaction. This role required excellent communication, multitasking, and a professional, client-first attitude in a fast-paced environment.

  • Provided friendly and professional customer service at reception, assisting members with inquiries, bookings, and general support
  • Managed appointments, maintained accurate client records, and responded promptly to phone and email communications
  • Handled basic administrative tasks including billing, data entry, and ordering supplies to support daily operations
  • Maintained a clean, safe, and welcoming environment by monitoring facilities and supporting hygiene protocols
  • Built rapport with members through approachable service, offering tailored advice and motivation during their fitness journey
  • Adapted to varying customer needs, providing clear instructions and resolving issues efficiently and professionally
  • Worked independently and as part of a team, demonstrating reliability and initiative throughout shifts
  • Maintained records of client's performance data such as weight loss, muscle gain.
  • Recommended products such as dietary supplements or heart rate monitors when necessary.
  • Monitored progress of clients during workouts and provided feedback and encouragement.
  • Developed personalized fitness programs for clients based on their individual goals and needs.
  • Maintained a clean environment by wiping down equipment after each use by a client.
  • Scheduled appointments with clients and communicated effectively with them via phone or email.
  • Provided instructions in proper form, technique, and safety when performing exercises.
  • Researched new training methods, trends, and equipment to stay up-to-date on industry standards.
  • Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
  • Assisted clients in setting realistic short-term and long-term goals.
  • Explained principles of nutrition including basic dietary guidelines to help optimize results.

Youth Sports Coach

Sports cool
Chelmsford, Essex
05.2023 - 09.2023
  • As an Assistant Sports Coach, I led and supported a range of sports and physical activities for children, helping to create a fun, safe, and inclusive environment. My responsibilities included setting up sessions, running games and drills, encouraging teamwork, and supporting the development of fundamental movement skills. I worked closely with lead coaches to manage groups, adapt activities for different age ranges, and ensure all children remained engaged and active.
  • Taught basic fundamentals of sports such as dribbling, shooting and passing.
  • Monitored safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.

Work Expierience in Realestate

RE MAX
Zurich, Switzerland
Real Estate Assistant (Work Experience) – Zurich, Switzerland

During Secondary School

During my time at school, I completed work experience with a real estate agency in Zurich, supporting day-to-day operations and client-facing tasks. This role introduced me to professional workplace standards and helped me develop strong communication, organisational, and customer service skills.

  • Welcomed clients into the office and supported property viewings, helping to ensure a professional and friendly first impression
  • Assisted with filing, scheduling appointments, and maintaining organised records of property listings and client details
  • Learned how to manage confidential information responsibly and uphold professional communication standards
  • Gained an understanding of customer needs and how to tailor information to assist them effectively
  • Provided general support to the team, showing initiative and reliability in a fast-paced office environment

Education

Active IQ Diploma in Gym Instructing And Personal Training - Personal Training/ Sports

Virgin Active Academy
London England
02-2024

Acting And Performing Arts - Performing Arts

South Essex College
SOUTHEND, ESSEX
08-2022

Sports Coaching And Physical Activity. - Sports

Chelmsford College
Chelmsford Essex
07-2021

Skills

  • Customer service excellence
  • Client communication
  • Fast-paced work efficiency
  • Proactive initiative
  • Reliability and punctuality
  • Multitasking capabilities
  • Team collaboration
  • Adaptability to new environments
  • Problem-solving skills
  • Professional presentation
  • Adherence to procedures and safety standards
  • Client relationship management
  • Positive reinforcement
  • Problem solving

Certification

  • DBS
  • Yellow and blue card
  • First Aid

Affiliations

  • Working and Represented ACTOR
  • Working and Represented MODEL
  • Certified in Fitness and Personal Training

References

References available upon request.

Timeline

Personal Trainer/ Front of House Admin

YMCA Bundaberg
07.2024 - 09.2024

Youth Sports Coach

Sports cool
05.2023 - 09.2023

Work Expierience in Realestate

RE MAX

Active IQ Diploma in Gym Instructing And Personal Training - Personal Training/ Sports

Virgin Active Academy

Acting And Performing Arts - Performing Arts

South Essex College

Sports Coaching And Physical Activity. - Sports

Chelmsford College
Luke Amcha