LUKE-ANTHONY BOULOS
Panania,NSW
Summary
Experienced public sector professional with a proven track record in leading and collaborating on high-profile projects and programs for the state of NSW. A skilled project manager and relationship manager adept at navigating complex initiatives, with a focus on stakeholder and community engagement. Committed to driving positive social impact through strategic leadership and effective project execution.
Overview
6
6
years of professional experience
Work History
SENIOR RELATIONSHIPS ADVISOR
NSW RECONSTRUCTION AUTHROITY (DPE)
12.2023 - Current
- Developed strong relationships with Community Housing Providers procured to manage 11 Temporary Housing Villages across Northern NSW post 2022 floods, fostering mutually beneficial partnerships.
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Evaluated program effectiveness using quantitative and qualitative data, making adjustments as needed to better serve community's needs.
- Participated in strategy development and community engagement planning to increase rate of Resident Transition across villages.
- Facilitated communication and collaboration between departments to help business function smoothly.
COMMUNITY ENGAGEMENT OFFICER/A MANAGER COMMUNITY ENGAGEMENT
MULTICULTURAL NSW
05.2022 - 12.2023
- Implementation and delivery of the Multicultural NSW Regional Engagement Program and implementation of the Multicultural NSW Reconciliation Action Plan
- Led multi-disciplinary teams in achieving both short-term and long-term goals, demonstrating exceptional leadership skills and adaptability in the face of challenges.
- Devised strategic plans to meet organizational goals, aligning team objectives with company vision.
- Coordination, facilitation and delivery of two-way consultations, presentations, and seminars with a variety of stakeholders.
- Acted as conduit and interface between communities and NSW Government
- Developed and cultivated long term and sustainable relationships with religiously, culturally, linguistically, and ethnically diverse community groups and people of NSW including our First Nations Community.
PROJECT OFFICER
SERVICE NSW - HEAD OFFICE
12.2021 - 05.2022
- Collaborated on high profile projects: Digital Drivers License, Digital Photo-Card and Careers NSW Pilot launch.
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
- Developed and monitored project schedules, budgets and objectives for successful completion.
- Developed strong rapport with clients, colleagues, and industry partners, fostering a culture of collaboration and mutual success.
PARTNERSHIPS COORDINATOR/ OPERATIONS OFFICER
SERVICE NSW - HEAD OFFICE
05.2021 - 12.2021
- Operational support for the Projects, Partnerships & Insights division of Service NSW
- Preparation and review of Service Agreements with Partner agencies
- Management of SharePoint systems and databases
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
SUPPORT SERVICE SPECAILIST
SERVICE NSW - WETHERILL PARK
10.2018 - 05.2021
- Managed the NSW Savings Finder Program at various Service NSW Centres.
- Project lead/management of the Multicultural Youth Linker Pilot.
- Collaboration on Emergency Management Programs following natural disasters.
- Organised and delivered a high tempo schedule of community activities and events across NSW
- Mentored junior staff members by sharing knowledge and expertise related to successful community engagement strategies.
- Served as organisational liaison between key stakeholders, including government agencies, businesses, schools, non-profits, and local residents.
- Developed strong client relationships through consistent communication and attentive service.
- Assisting eligible customers with application processes for support packages and services via multichannel delivery methods including face to face, telephone and through various technology applications.
Education
BACHELOR OF BUSINESS AND COMMERCE -
Western Sydney University
Sydney, NSWDIPLOMA OF PROJECT MANAGEMENT -
TAFE NSW
Sydney, NSW01.2023
CERT IV PROJECT MANAGEMENT -
TAFE NSW
Sydney, NSW01.2022
WWCC -
01.2020
JUSTICE OF THE PEACE -
01.2020
SERVICE NSW - ACCEDENTIAL COUNCILOR TRAINING -
01.2019
KAPLAN - FSRA TIER 2 ACCREDITATION - FINANCIAL CONSULTANT IN PERSONAL BANKING -
01.2018
CERTIFICATE IV IN PROPERTY SERVICES -
TAFE NSW
01.2016
HIGHER SCHOOL CERTIFICATE -
Trinity Grammar School
01.2012
Skills
Leadership skills
Analytical skills
Interpersonal skills
Relationship Building
Strategic Planning
Training and mentoring
Presentations and public speaking
Problem solving skills
Critical thinker
Multicultural Sensitivity
Accomplishments
- Supervised team of 7 staff members.
- Designed and launched the NSW Regional Engagement Program, providing the people of NSW a platform to raise and discuss mattes relating to cultural diversity.
- Ran the Multicultural Youth Linker Pilot Project, resulting in its expansion to Service NSW centres across South Western Sydney and Regional NSW.
Other Employment History
- 2018: CUSTOMER CONSULTANT & SOLUTIONS SPECAILIST - BANKWEST
- 2015-2017: MANAGER IN TRAINING/SALES PROFESSIONAL
- MICHAEL HILL JEWLLERS
- 2015: CUSTOMER SERVICE & CLIENT MANAGER
- DYNAMIC INSURANCE AGENTS
- 2014: CUSTOMER RELATIONS OFFICER AND DISPATCH MANAGER
- SUREPRINT PTY LTD
- 2013: ASSISTANT MANAGER - RENTALS DEPARTMENT
- BOBB PROPERTY GROUP
References
UPON REQUEST
Hobbies and Interests
- Charity
- Volunteer at Sydney Street Kitchen feeding the homeless
- Learning Mandarin
- Cooking
- Weightlifting
Timeline
SENIOR RELATIONSHIPS ADVISOR
NSW RECONSTRUCTION AUTHROITY (DPE)
12.2023 - Current
COMMUNITY ENGAGEMENT OFFICER/A MANAGER COMMUNITY ENGAGEMENT
MULTICULTURAL NSW
05.2022 - 12.2023
PROJECT OFFICER
SERVICE NSW - HEAD OFFICE
12.2021 - 05.2022
PARTNERSHIPS COORDINATOR/ OPERATIONS OFFICER
SERVICE NSW - HEAD OFFICE
05.2021 - 12.2021
SUPPORT SERVICE SPECAILIST
SERVICE NSW - WETHERILL PARK
10.2018 - 05.2021
BACHELOR OF BUSINESS AND COMMERCE -
Western Sydney University
DIPLOMA OF PROJECT MANAGEMENT -
TAFE NSW
CERT IV PROJECT MANAGEMENT -
TAFE NSW
WWCC -
JUSTICE OF THE PEACE -
SERVICE NSW - ACCEDENTIAL COUNCILOR TRAINING -
KAPLAN - FSRA TIER 2 ACCREDITATION - FINANCIAL CONSULTANT IN PERSONAL BANKING -
CERTIFICATE IV IN PROPERTY SERVICES -
TAFE NSW
HIGHER SCHOOL CERTIFICATE -
Trinity Grammar School
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