Summary
Overview
Work History
Skills
Certification
Hobbies and Interests
KEY ATTRIBUTES AND PERSONAL STYLE
Timeline
Generic

Luke Anthony Modderno

Sydney Olympic Park

Summary

Experience in maintenance, changing bearings, welding, changing motors/gear boxes, construction for machinery, use of all hand tools. Assemble and test electronic control boxes/alarm systems. Experience using CNC machine and laser cutter. Use of drop drills and other electrical equipment. Use of soldering machine. Experience in customer service. Experience in Painting, scaffolding, tiling and general hand on building sites. Worked as a cook at KFC. Serving customers in fast food restaurant. Worked on a production line.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Supervisor

Flick Anticimex
10.2023 - Current
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored team members, fostering a collaborative work environment.
  • Implemented process improvements that enhanced service delivery efficiency.
  • Resolved customer complaints effectively, maintaining high satisfaction levels.
  • Handled customer complaints and inquiries.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Monitored team's performance and gave feedback when necessary.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.

Pest Control Technician

Flick Anticimex
10.2020 - 04.2023
  • Conducted thorough inspections to identify pest problems and determine treatment plans.
  • Applied various pesticides using safety protocols to ensure effective pest control solutions.
  • Educated clients on pest prevention measures and maintenance of a pest-free environment.
  • Trained new technicians on equipment use, safety standards, and operational procedures.

Mechanical fitter trade assistant

Hypro Pet Foods
08.2019 - 10.2020
  • Working on all different types of machinery.
  • Fixing machinery when broken down and building construction for upgrading machinery.
  • Changing bearings, motors and gear boxes.
  • Daily start ups that include, greasing machinery, cleaning silos, inspecting Conveyor belts, bucket elevators and augers.
  • Welding, grinding, plasma cutting, drilling, pipe installation, drag chains, fixing and maintenance of extruded and dryers.

Electrical Assembler

AquaLogic
06.2018 - 08.2019
  • Assemble and test electronic control boxes.
  • Soldering electrical wires into switch boxes.
  • Working tight deadlines to get product out to customers.
  • Using laser cutter and printer.
  • Fulltime

KFC Cook

KFC
06.2017 - 07.2018
  • Worked in a kitchen cooking.
  • Serving customers when necessary.
  • Keeping the work area clean and tidy.
  • Making up food orders.
  • Adhering to Safe work practices.
  • Fulltime

Skills

  • Complaint handling
  • Task delegation
  • Service order flow
  • Emotional intelligence
  • Sales support
  • Management experience
  • Progress monitoring
  • Service delivery

Certification

Current NSW drivers Licence, certificate 3 urban pest management

Hobbies and Interests

Football, Surfing, Fishing, Spending time with family and friends

KEY ATTRIBUTES AND PERSONAL STYLE

  • I am friendly and kind.
  • My objective is to add value wherever possible.
  • I am a quick learner.
  • I have excellent communication skills (both written and verbal) and display confidence when speaking with customers and colleagues.
  • I have displayed leadership skills whilst working on a manufacturing site.
  • I am aware of my social responsibility and try to volunteer for different causes to help people.

Timeline

Service Supervisor

Flick Anticimex
10.2023 - Current

Pest Control Technician

Flick Anticimex
10.2020 - 04.2023

Mechanical fitter trade assistant

Hypro Pet Foods
08.2019 - 10.2020

Electrical Assembler

AquaLogic
06.2018 - 08.2019

KFC Cook

KFC
06.2017 - 07.2018

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Luke Anthony Modderno