Luke Arnold
Mullumbimby,Australia
Summary
Over 17 years extensive experience within the private sector and public service. Extensive experience in all aspects of the waste industry including procurement, Planning, operational and maintenance requirements of complex facilities including logistics, source separation, optimising resource recovery, contract and project management, risk, WHS, Emergency and disaster management, hazard and stakeholder management.
Highly motivated with well-developed organizational skills and the ability to prioritise, plan and manage multiple tasks to meet critical timeframes and deadlines. Reliable business professional with experience in process improvement through innovation, process analysis, system implementation and development of personnel. Well-developed capacity and resource planning skills.
Very strong analytical experience with extensive quality control and assessment capabilities i.e. internal auditing, administration & attention to detail High level communication skills (both verbal and written) with a strong ability to effectively liaise and manage relationships with a variety of key internal and external stakeholders.
Excellent interpersonal and communication skills with recognised ability to lead, motivate, and empower colleagues at all levels. Ability to work well within a team to support goals and priorities of the team Strong ability to adapt to change, show flexibility and be results & goal orientated. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Comprehensive understanding and ability to apply Workplace Health and Safety policies and procedures with a strong understanding of compliance and legislative obligations.
Overview
16
16
years of professional experience
Work History
Team Leader Operations / Environmental Compliance/ Contract Management Officer
Byron Shire council
01.2020 - Current
- Company Overview: (Resource and Recovery Department)
- Contract management of all waste related contracts
- Contract establishment
- Project management
- Planning advice
- Procurement activities relating to Resource recovery
- Maintain effective communication and relationships with relevant Contractors/ stakeholders
- Support and foster efficiency improvements
- Comply with regulatory requirements of all sites ensuring compliance with legislation
- Ensuring that corporate records are fully and accurately captured and maintained to comply with legislative requirements and business needs
- Roster, organise, train and manage staff
- Stakeholder relations and communications with regulatory authorities
- Reporting, training, and managing responsibility for transport logistics and regulations, including Chain of responsibility and NHVR regulations across state borders
- Accurately reporting and managing data capture to EPA guidelines
- Flood waste disaster management
- Coordination of contractor activities ensuring compliance with legislation
- Environmental protection officer duties relating to transfer station operations
- Manage public place bin network
- Events including new years eve waste management
- Waste related compliance
- (Resource and Recovery Department)
Team Leader / Waste Operations/ Customer Interaction
Lismore City Council
01.2017 - 12.2019
- Company Overview: (Lismore Resource and Recovery facility)
- Responsible for all points of customer interaction in the Commercial Services section
- Organise resources to meet the requirements of the business and to achieve Council’s goals
- Maintain effective communication and relationships with relevant stakeholders
- Ensure working environment, plant and equipment are adequately maintained
- Support and foster efficiency improvements
- Comply with regulatory requirements of all sites ensuring compliance with legislation
- Ensuring that corporate records are fully and accurately captured and maintained to comply with legislative requirements and business needs
- Managing multiple departments ranging from weighbridges, transfer stations, Bulk container deposit station, recycle shop, broad range of customer requests (CRM’s) and collection and management of illegal dumps, and events
- Perform customer liaison officer role to monitor customer satisfaction with products and material received, respond to and manage complaints
- Roster, organise, train and manage up to 12 staff
- Stakeholder relations and communications with regulatory authorities
- Reporting, training and managing responsibility for transport logistics and regulations, including Chain of responsibility and NHVR regulations across state boarders
- Accurately reporting and managing data capture of up to 10,000 transactions a month to EPA guidelines, LCC protocols and procedures
- Coordination of contractor activities ensuring compliance with legislation
- (Lismore Resource and Recovery facility)
Technical Officer / Customer liaison
Lismore City Council
01.2013 - 12.2017
- Company Overview: (Northern Rivers Quarry and Asphalt is a supplier of asphalt and bitumen products to the Northern Rivers
- In my role includes testing materials such as road base, aggregate, rock fill and soil to ensure compliance with Australian and RMS standards.)
- Prepare detailed reports and maintain electronic IT council database records, ensuring quality control is compliant for all quarry products and asphalt operations
- Professional and technical assistance for all laboratory operations
- Strategically focus on delivering services based on Risk and financial management, best practise, customer service, communication, innovation and sustainability
- Provide leadership and direction to meet delegated tasks within timeframes
- Work as part of a team to contribute to high service and business standards
- Assist with the implementation of the quality management system, including stockpile procedures, ground water monitoring and management of logistical requirements
- Working within an ISOs 14001, 9001 and AS 4801 accredited site
- Maintain standards and reporting obligations for tests conducted as a signatory to the National Association of Testing Authorities (NATA)
- Perform administration role for quarry's internal quality management system
- Perform a customer liaison officer role to monitor customer satisfaction with products and material received, respond to and manage complaints
- Providing support in the external business sales division of the council
- Help with continuous improvement of the laboratory and quarry quality management systems
- Keep quality system documentation and system up to date
- Enhance the overall quality of quarry and asphalt operations through the provisions of technical advice
- Support continuous improvements to facilitate more efficient and safe operations
- (Northern Rivers Quarry and Asphalt is a supplier of asphalt and bitumen products to the Northern Rivers
- In my role includes testing materials such as road base, aggregate, rock fill and soil to ensure compliance with Australian and RMS standards.)
Senior Laboratory Technician
Holcim
01.2009 - 12.2013
- Company Overview: (Holcim provide a wide range of aggregates and concrete
- My role involved providing a wide-range of field and laboratory testing services)
- Performed all aspects of concrete, aggregate, road base, and groundwater monitoring- testing including calculating and reporting of laboratory tests
- Co-ordinated requirements and staff to conduct the yearly compliance testing
- Responsible for processing the Laboratory finance billing and receipts
- Communicated and liaised with a range of both internal and external clients
- Maintained a secure sample register and managed the storage of sample
- (Holcim provide a wide range of aggregates and concrete
- My role involved providing a wide-range of field and laboratory testing services)
Education
Certificate IV - Procurement and contracting (LGP)
Local Government Procurement
09-2021
Certificate IV - Laboratory Techniques
KASE Enterprises
11-2015
Certificate III and IV - Chemical Handling and Application
Murwillumbah Community College
01.2014
Certificate IV - Sound Production
Victoria University
01.2012
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Exceptional relationship building
- Strong analytical skills
References
- Mr. Danielle Hanigan, Lismore City Council, Lismore, NSW, Manager, 0436 914 227
- Mr. Neil Olsson, Lismore Council, Lismore, NSW, Manager, 0400 808 847
Professional Development
- Internal Audit Training, Best Practice Certification, 12/15
- Frontline Leadership Training, Lismore City Council, 12/15
- First Aid Certificate, Australian Red Cross, 12/12
- Safety Management Training, Holcim HR, 12/11
- Advanced Driver Training, SDT, 12/11
Timeline
Team Leader Operations / Environmental Compliance/ Contract Management Officer
Byron Shire council
01.2020 - Current
Team Leader / Waste Operations/ Customer Interaction
Lismore City Council
01.2017 - 12.2019
Technical Officer / Customer liaison
Lismore City Council
01.2013 - 12.2017
Senior Laboratory Technician
Holcim
01.2009 - 12.2013
Certificate III and IV - Chemical Handling and Application
Murwillumbah Community College
Certificate IV - Sound Production
Victoria University
Certificate IV - Procurement and contracting (LGP)
Local Government Procurement
Certificate IV - Laboratory Techniques
KASE Enterprises
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