Luke Ashmore
Middle Park,QLD
Summary
Adept in vehicle repair and excelling in customer service, I significantly enhanced vehicle performance and customer satisfaction at the RACQ. My role included supervising apprentices, managing multiple projects efficiently, and directly liaising with insurance teams, demonstrating my ability to lead and maintain high-quality workmanship. Productive vehicle technician and professional shop operator keeps safety and customer satisfaction front and centre. Versatile repair and maintenance technician with over 5 years of experience working with automotive tools and components. Timely with engine diagnostics and repair estimates. History of increasing customer satisfaction and driving improvements to service quality. Proficient across all Microsoft office programs and other software programs such as Titan software, ERA Power, MEX and LILAC. Strong leader to work colleagues, always looking for ways to improve workshop life and increase productivity in the workshop.
Overview
5
5
years of professional experience
Work History
Light Motor Vehicle Mechanic
RACQ
04.2023 - Current
- Improved vehicle performance by conducting comprehensive inspections and diagnosing issues accurately.
- Contributed to a safe working environment by adhering to company safety policies and procedures during all tasks performed on the job site.
- Was tasked with supervising all apprentices in the workshop at one time to ensure all workbooks were up to date and that the work being carried out was to the upmost standard
- Reduced downtime for customers by completing repairs efficiently and within estimated timeframes.
- Facilitated smooth workflow in the shop by effectively managing multiple repair projects simultaneously without compromising on quality or efficiency.
- Undertaken workshop foreman role tasks as being the most trusted and efficient mechanic on site
- Minimized errors in diagnostics and repairs by utilizing advanced diagnostic tools and equipment effectively.
- Applied knowledge of vehicle repairs and quoting on an administrative level to assist the Staff members and RACQ members in the repair of their vehicle
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Elevated shop reputation by consistently delivering high-quality workmanship that met or exceeded client expectations.
- Carried out insurance repairs on vehicles when required
- Spoken directly to the RACQ member about the insurance work to be carried out.
- Dealt Directly with the RACQ insurance team so that the member involvement is high and that they are kept up to date on the condition of the repair and how far through the work it is
Light Vehicle Mechanic
Westpoint Autos
02.2021 - 04.2023
- Supported team members in troubleshooting difficult automotive issues, fostering a collaborative work environment.
- Enhanced customer satisfaction by consistently delivering high-quality, timely maintenance services.
- Was given the opportunity to work for certain high level Manufacturers such as LDV, GWM, HAVAL, Suzuki, Isuzu, NIssan, Hyundai, Mahindra and SSangyong.
- Was the designated LDV technician for the Westpoint Autos site at 17 Mile Rocks
- Was given the opportunity to run the workshop for an extended period of time when the Workshop Controller was not present
- Given the opportunity to speak directly to manufacturers and being apart of the Manufacturer technical support program
- Carried out brand training for Nissan Motor Vehicles
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Spoken directly with customers about down times for vehicles, vehicle maintenance and repair cost.
Apprentice Mechanic
Bartons Motor Group
01.2020 - 02.2021
- Repaired and replaced worn and damaged components.
- Observed senior mechanics completing major repairs.
- Studied manuals and repair books to increase knowledge and mechanical understanding of vehicles.
- Contacted customers about changes in plans or necessary items to order for completed repairs.
- Took advantage of opportunities to learn new systems and repair procedures.
- Answered shop phone and talked with customers about repair progress, changes to plans or necessary supplies.
- Scanned vehicle computer systems using manufacturer specific scanners.
- Kept personal appearance and all work areas neat and professional.
- Cleaned and organized work areas, tools and equipment to support productivity.
- Transported vehicles to and from repair shops, observing safety and traffic laws.
Education
Centenary State High School
Jindalee, QLD11.2019
Skills
- Turbocharger Repair
- Supercharger Repair
- Transmission repair
- Alternator Repair
- Preventative Maintenance
- Tire service
- Cooling systems
- Documentation skills
- Policy analysis
- Customer Service
- Claims reporting systems
- Customer follow-up
- Auto insurance
- Critical Thinking
- Quotes and sales
- Insurance Eligibility
Timeline
Light Motor Vehicle Mechanic
RACQ
04.2023 - Current
Light Vehicle Mechanic
Westpoint Autos
02.2021 - 04.2023
Apprentice Mechanic
Bartons Motor Group
01.2020 - 02.2021
Centenary State High School
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