Luke Austen
Morayfield,Australia
Summary
Energetic and dedicated individual with exceptional interpersonal and communication skills developed through academic studies and diverse work experiences in a medical context. Possesses expertise in building trust and rapport with patients and medical professionals, complemented by strong problem-solving capabilities. Thrives in high-pressure environments, such as surgical theaters, adept at handling challenges, multitasking, and maintaining a focus on ongoing professional development. Proven ability to work effectively both independently and as a vital member within a healthcare setting sets apart.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Administrator/Secretary
Prescribe Practice Management
01.2025 - Current
- Manage a busy Endocrinologist’s private practice, overseeing all aspects of clinical administration and patient scheduling with an emphasis on efficiency and accuracy
- Prepare patient charts and interpret referrals to facilitate appropriate pre-operative assessments for surgeries
- Conduct thorough follow-ups on pathology and imaging results, ensuring comprehensive patient care and effective communication
- Developed policies and procedures that improved operational efficiency while maintaining high standards of care delivery to patients.
- Identified new methods to optimize medical records management.
Medical Administrator
Virtual Medical Specialists Australia
01.2022 - 01.2024
- Managed a busy neurologist's private practice, overseeing all aspects of clinical administration with attention to patient-centered care
- Scheduled appointments and organized independent medicolegal exams, ensuring clarity in patient evaluations
- Prepared patient charts and interpreted referrals to assist in proper assessment protocols for surgical candidates
- Conducted detailed follow-ups on pathology and imaging results, contributing to smooth patient transitions through various care stages
Customer Service Officer
Concentrix
01.2021 - 01.2022
- Company Overview: Services Australia Client
- Provided high-quality customer service, addressing various queries and assisting clients with special needs, highlighting the importance of empathy in healthcare communication
- Developed skills in engaging with clients during significant transitions, underscoring the compassionate approach necessary in medical professions
- Services Australia Client
Education
Diploma of Anaesthetic Technician and Practice -
TAFE Queensland
Brisbane, QLD12.2024
Bachelor of Biomedical Science -
University of The Sunshine Coast
Sunshine Coast, QLD11.2019
Skills
- Rapid Skill Acquisition
- Effective Decision-Making
- Prioritized Multitasking
- Commitment to Results
- Strong Leadership Attributes
- Strong Verbal Communication
- Interpersonal skills
- Relationship building
- Dependable and responsible
- Teamwork and collaboration
- Friendly, positive attitude
Certification
First aid & CPR
Working with children check
AAAHP Member
Timeline
Medical Administrator/Secretary
Prescribe Practice Management
01.2025 - Current
Medical Administrator
Virtual Medical Specialists Australia
01.2022 - 01.2024
Customer Service Officer
Concentrix
01.2021 - 01.2022
Diploma of Anaesthetic Technician and Practice -
TAFE Queensland
Bachelor of Biomedical Science -
University of The Sunshine Coast
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