Summary
Overview
Work History
Education
Skills
References
Timeline
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Luke Bernicchi

Melbourne,VIC

Summary

A dedicated and customer-oriented graduate with excellent research, technical and problem-solving skills whose detail-orientated and able to learn new concepts quickly. Motivated to transition into entry-level opportunities to enhance abilities while contributing to company growth. Skilled in problem-solving and optimising performance. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

8
8
years of professional experience

Work History

Clothing & Food Retailer

Marks & Spencer
12.2020 - 02.2024
  • Assisted in training new employees on store operations and procedures
  • Processed returns, exchanges, and refunds according to company policy
  • Encouraged customers to sign up for loyalty programs in order to increase repeat business
  • Provided exceptional customer service by greeting customers, responding to inquiries, and resolving complaints

All-rounder Barista

Spadework
07.2023 - 10.2023
  • Utilised upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Organised workstations efficiently so that tasks could be completed quickly during peak hours.

Event Promoter

Cardiff MoveTogether
10.2021 - 04.2022
  • Cultivated relationships with potential customers through direct communication and networking activities
  • Developed promotional materials, including flyers and brochures, to increase brand awareness
  • Provided excellent customer service by addressing inquiries promptly and professionally
  • Built strong base of loyal university students through friendly interactions and professional engagement

Fundraiser Volunteer

West Kent Mind
08.2019 - 08.2019
  • Managed social media accounts related to fundraising activities
  • Advised on best practices for fundraising campaigns and initiatives
  • Created online fundraising campaigns using social media platforms with insightful content designed to highlight organisational objectives and attract givers

Concession Worker Volunteer

the Stag Theatre
01.2016 - 03.2016
  • Handled customer complaints in a professional manner and resolved issues quickly.
  • Greeted customers and provided excellent customer service.
  • Monitored supply inventory and replenished at end of each day to prepare for next event.

Education

Bachelor of Economic and Social Studies - Politics And International Relations

Cardiff University
07-2023

A-Levels -

Weald of Kent Grammar School
01-2020

GCSE -

Sutton Valence School
01-2018

Skills

  • Inventory management
  • Effective verbal and written communication
  • Multitasking and prioritisation
  • Strong organisational skills
  • Teamwork and collaboration
  • Problem-solving abilities
  • Basic sales techniques
  • Goal-oriented mindset

References

References are available on request

Timeline

All-rounder Barista

Spadework
07.2023 - 10.2023

Event Promoter

Cardiff MoveTogether
10.2021 - 04.2022

Clothing & Food Retailer

Marks & Spencer
12.2020 - 02.2024

Fundraiser Volunteer

West Kent Mind
08.2019 - 08.2019

Concession Worker Volunteer

the Stag Theatre
01.2016 - 03.2016

Bachelor of Economic and Social Studies - Politics And International Relations

Cardiff University

A-Levels -

Weald of Kent Grammar School

GCSE -

Sutton Valence School

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Luke Bernicchi