Megan Wilson
Melbourne,Vic
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Claims Consultant
Acquire BPO
04.2024 - Current
- As a claims agent I worked on inputting claims for members
- Sending emails to providers
- Working on spreadsheets
- Answering queries from providers and helping sort any issues that might occur.
- I also took phone calls from providers
Assistant Manager
Bloomfield House Hotel
08.2023 - 02.2024
- My biggest responsibilities in this role was taking care of staff and customers, when staff needed anything I was there to help, if they had any issues.
- I made sure the leisure club was to its highest standards with machines and issues I made sure it was dealt with straight away. kept staff moving with duties.
- I had a cleaning list and checklist to ensure we kept the high standards, each week I had to do the roster for 8 staff and 6 kids club staff.
- I had to deal with customers as normal but if there were any complaints or questions I helped.
- I had to train staff in many different areas in the leisure club. When new staff joined I trained them.
- I took in memberships, answered phone calls and emails, filed documents and did all the orders for the leisure center.
- I did a good amount of administration work. Doing rosters, doing orders, adding in members, doing direct debit runs etc.
- I also did gym programmes and gym classes. When necessary I went out on deck and as a lifeguard.
- I booked children in for kids camp, took all necessary details and when they came down to take part I signed them in and took payment. A few times I went up and helped with the kids club which meant serving them food, minding the children, organizing and running the activities for them.
Leisure Club Attendent
Mullingar Park Hotel
05.2021 - 05.2023
- My responsibilities were being a gym instructor which meant I taught a number of classes each day including body pump, metcon, spin, aqua, cardio and core blast and many other classes.
- I also did gym programs for new and also existing members and checked up on them and provided another program when needed.
- My other responsibilities in the leisure club were taking in and renewing memberships, putting memberships on the system, making orders, answering emails, taking phone calls and other administrative tasks.
- Another very important part of the job is cleaning. In between classes we had a daily cleaning routine that needed to be done everyday including making sure everything was wiped and cleaned, dressing rooms were always clean and dried, everything was always stocked and many more cleaning duties.
- I was also a lifeguard so when I was at reception I was a lifeguard standing out on deck preventing anyone drowning and other injuries occurring.
- I also had to deal with many issues including people hurting themselves, dealing with customers queries and issues
Shop Assistant
Centra Mullingar
12.2017 - 01.2020
- Answered customer questions
- Helped customer with what they needed
- I was on tills which meant dealing with money
- Stocking shelfs, rotation based on expiry date
- I had to notify customers of deals and special offers
- I cleaned around the shop and the back areas
- We had to do caygo every half an hour to make sure everything was up to standard.
Bar Supervisor
Fiddlers Green
07.2016 - 09.2017
- In charge when the manager was not there
- Helped train new staff
- Helped with inventory
- Organized charity events
- Handled money
- Ordered supplies and organized stock
- Key holder in charge of opening and closing the facility
Education
Applied Sports And Business - Sports And Business
IT Sligo
Ireland 05.2022
High School Diploma -
Loreto College
Ireland 06.2016
Skills
- Claims analysis
- Investigation techniques
- Policy Interpretation
- Claims Investigation
- Problem solving
- Communication
- Active listening
- Leadership
- Time Management
- Computer skills
- Customer service
Additional information
Traffic Control
Stop - slow bat
Implement traffic management plans
July 2024
Language Skills
Proficiency Level
- English Native
- Irish Basic
- French Elementary
Computer Skills
- Microsoft Office (Word, Excel, Power Point)
Timeline
Claims Consultant
Acquire BPO
04.2024 - Current
Assistant Manager
Bloomfield House Hotel
08.2023 - 02.2024
Leisure Club Attendent
Mullingar Park Hotel
05.2021 - 05.2023
Shop Assistant
Centra Mullingar
12.2017 - 01.2020
Bar Supervisor
Fiddlers Green
07.2016 - 09.2017
Applied Sports And Business - Sports And Business
IT Sligo
High School Diploma -
Loreto College
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