Summary
Overview
Work History
Education
Skills
Accomplishments
Overview
References
Hobbies
Timeline
14
Luke Breen

Luke Breen

Sydney,Australia

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Motivated barista with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

7
7
years of professional experience

Work History

Barista/All-Rounder

MotherClucka (Elouera Takeaway Cronulla)
10.2023 - 02.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.

Senior Intern

Sorrento Capital Adviser
12.2016 - 12.2023

Waiter/Runner

Little Italy Ristorante Cronulla
02.2023 - 10.2023
  • Provide prompt, point of sale service to customers and clients dining at Little Italy restaurant at Cronulla.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.

Store Assistant/ Deputy Manager

ALDI
05.2019 - 01.2023
  • Customer service, cash handling and time management.

Oncourse Operator/ Customer Service Assistant

Tabcorp
08.2018 - 03.2020
  • Customer service, cash-handling, operator and bet placement
  • Use of TAB online (EBT) system.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Consistently met or exceeded performance targets while maintaining strict adherence to security and safety protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • During TAB's esteemed Everest Cup 2019, averaged the most sales across the state of NSW, totalling over $35k in bet placements sold.

Assisting sales teams with office administration and customer service

Aurora Expeditions
01.2018 - 01.2019
  • Support sales and marketing staff at trader trade and industry exhibitions and events
  • Promotional assistance for major product launch for high end adventure travel.

Trekker

Project Everest
11.2017 - 04.2018
  • Developed blueprint on agricultural solutions for subsistence farming in the province of Siem Reap, Kingdom of Cambodia.

Education

Higher School Certificate -

De La Salle Catholic College Cronulla
Cronulla, NSW
09.2016

Skills

  • Teamwork
  • Interpersonal skills
  • Project leadership
  • Administration and Sales
  • Customer Service
  • Time management
  • Order Management
  • Intercultural communication
  • Strong multitasking
  • Cleanliness
  • Order Taking
  • Professional Appearance
  • Cash Handling

Accomplishments

  • Selected to serve notable VIP guests for major private events.

Overview

True, True, True, True, surfing, skiing, martial arts (Taekwondo and Jiu Jitsu), Right to Work SafeWork NSW Construction White Card

References

  • Anthony Breen, Director, Sorrento Capital Advisers, 0414 335 787, tony.breen@sorrentocapital.com.au
  • Daniela Di Santo, Manager/Owner, Little Italy Ristorante & Pizzeria, 0433 953 644, info@littleitalycronulla.com.au

Hobbies

I love learning languages, a hobby I have only recently started to explore, I love surfing (when I can), big fan of cafe-hopping and trying new eateries and restaurants. Love all touch oriented and ball sports, be it AFL, Rugby, Rugby League, Tennis, Cricket, Snooker etc. Also love working with my hands and creating tangible solutions for technical problems. 

Timeline

Barista/All-Rounder

MotherClucka (Elouera Takeaway Cronulla)
10.2023 - 02.2024

Waiter/Runner

Little Italy Ristorante Cronulla
02.2023 - 10.2023

Store Assistant/ Deputy Manager

ALDI
05.2019 - 01.2023

Oncourse Operator/ Customer Service Assistant

Tabcorp
08.2018 - 03.2020

Assisting sales teams with office administration and customer service

Aurora Expeditions
01.2018 - 01.2019

Trekker

Project Everest
11.2017 - 04.2018

Senior Intern

Sorrento Capital Adviser
12.2016 - 12.2023

Higher School Certificate -

De La Salle Catholic College Cronulla

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Luke Breen