Luke Burnard
FARMBOROUGH HEIGHTS
Summary
Experienced Technical Support Officer with a year-long contract at Wollongong High School of the Performing Arts. Currently pursuing Cert IV in Information Technology part-time. Enthusiastic about utilising analytical and problem-solving skills gained from studying Entertainment and Information Technology for the HSC. Strong foundation in IT principles and adept at adapting to emerging technologies through academic coursework and hands-on experience in building computers and resolving technical issues.
Overview
6
6
years of professional experience
Work History
Technical Support Officer
Wollongong High School of the Performing Arts
01.2024 - 12.2024
- Managed high volume of support requests during peak hours, from both students and staff, responding in a timely manner even when under pressure.
- Quickly assessing and prioritising tasks.
- Reduced downtime by swiftly diagnosing and troubleshooting technical problems, enabling teaching and learning to continue.
- Audio-visual set up in Performing Arts Centre and school Auditorium. Online video meeting set up and coordination of whole school sound system (announcements, bells and alarm systems)
- Rolled out new equipment for staff - configuring laptops and desktops, monitor and printer install
- Re-imaged older laptops to enable them to be used by students without devices.
- Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
- Established strong relationships with students, teaching and administration staff and the executive team through clear communication and reliable assistance.
- Used Google form logging system to manage and process support actions and requests.
- Responded to inquiries and provided technical assistance over the phone, through emails and in person.
- Created user accounts and assigned permissions.
- Managed IT budget for replacement equipment, upgrades and maintenance of existing hardware.
- Sourced new audio visual projector for school Performing Arts Centre.
Vocalist and Lead Drummer
Southern Brothers male choir & Community band
01.2019 - Current
- Teamwork, Commitment, Reliability, Self Confidence
- Shared passion for music, singing and performance.
Amateur Theatre Company Member
Arcadians Theatre Company, Corrimal
08.2022 - 03.2023
- Performed as part of the cast in production of "Footloose" - main role - 'Cowboy Bob' and ensemble.
- Teamwork and Collaboration
– Working closely with a diverse cast and crew to create a cohesive production.
– Listening, cooperating, and supporting others on and off stage. - Time Management and Organisation
– Balancing rehearsals, school/work, and personal commitments. - Communication
– Expressing character emotions clearly to an audience.
– Giving and receiving feedback during rehearsals. - Technical and Production Understanding
– Gaining awareness of backstage roles: lighting, sound, sets, and costumes.
– Following cues and understanding stage directions.
Junior- All Rounder
Acorn Café
11.2019 - 06.2021
- Team member, Following directions, (but able to work independently), working together to provide good customer service.
- Customer service - POS operation, taking orders, food and beverage preparation, table service, cleaning, safe food handling and hygiene.
- Hard working - fast and consistent to complete tasks (e.g. washing up, serving and cleaning). Able to handle multiple tasks. Experienced with closing procedures.
Education
Cert IV - Information Technology
TAFE NSW
07-2026
Higher School Certificate -
Wollongong High School of The Performing Arts
12.2023
National WHS General Induction Training (White Card) -
SafeWork NSW
12.2022
First Aid Certification -
Surf Lifesaving NSW
06.2025
Skills
- Attention to detail
- Technical troubleshooting
- Industry experience
- Clear communication
- Friendly and approachable
Hobbies and Interests
- Singing - solo and choir performance
- Musical Theatre
- PC building
- Computer and Tech problem solving
- Drumming
Timeline
Technical Support Officer
Wollongong High School of the Performing Arts
01.2024 - 12.2024
Amateur Theatre Company Member
Arcadians Theatre Company, Corrimal
08.2022 - 03.2023
Junior- All Rounder
Acorn Café
11.2019 - 06.2021
Vocalist and Lead Drummer
Southern Brothers male choir & Community band
01.2019 - Current
First Aid Certification -
Surf Lifesaving NSW
Cert IV - Information Technology
TAFE NSW
Higher School Certificate -
Wollongong High School of The Performing Arts
National WHS General Induction Training (White Card) -
SafeWork NSW
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