Luke Cahill
Bundaberg
Summary
Dedicated professional with a track record of enhancing customer loyalty through exceptional service and empathy. Excelled in team collaboration and cash handling, significantly contributing to a positive work environment. Demonstrated integrity and a strong work ethic, achieving commendable levels of issue resolution and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cashier
IGA Supermarket
12.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Back of House Team Member
Red Rooster Restaurant
03.2024 - 12.2024
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Assisted with training new BOH staff members on established processes and goals.
Customer Service Representative
Kmart
07.2020 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Shalom College
Bundaberg, QLD10.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Issue resolution
- Refund handling
Timeline
Cashier
IGA Supermarket
12.2024 - Current
Back of House Team Member
Red Rooster Restaurant
03.2024 - 12.2024
Customer Service Representative
Kmart
07.2020 - 09.2023
Shalom College
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