Luke Campbell
Gymea,NSW
Summary
Strategic Corporate Travel Manager with 13 years of experience, providing a diverse portfolio of corporate clientele with support, expertise and plans to address business travel needs. High achiever in applying strong technical knowledge, combined with an exceptional customer service focus, and a strong work ethic.
Overview
10
10
years of professional experience
Work History
Travel Manager
Corporate Traveller
North Sydney, NSW
02.2016 - Current
- Prepared necessary travel documentation for domestic and international travel.
- Contributed to development and implementation of travel booking processes, procedures and systems to improve client's travel program.
- Managed over 35 Corporate accounts, between $100K-$4M, with strong focus on customer service delivery.
- Strong focus on MLR to ensure multiple touch points within each client.
- Handled all aspects of client complaints by maintaining quality communication and establishing productive relationships.
- Monthly reporting and assistance with reconciliation.
- NPS score of 85 and above
- Global achiever 2019 and 2022 - missing years due to COVID-19
Travel Consultant
BCD Travel
Sydney, NSW
03.2013 - 02.2016
- Exceeded customer service satisfaction standards by being across all aspects of customer's travel policy, as well as being available for any emergency assistance.
- Handled all mid-office transactions from invoicing, receipting, supplier statement reconciliation and customer reporting
- Worked closely with clients to understand unique needs and meet specific travel desires
Skills
- Knowledge of all domestic and complex International Fares
- Proficient GDS, mid-office skills and CRM systems Sabre, Tramada, Lumina, Microsoft Suite (Excel, Salesforce
- Excellent knowledge of domestic and international hotel offerings
- Client relationship management from Travel Booker right through to C-Level
- International Fares and Ticketing 1 and 2
- Advanced in Microsoft Suite, including Excel
- Microsoft and Google mail
Accomplishments
Global Achiever 2019 and 2022
Timeline
Travel Manager - Corporate Traveller
02.2016 - Current
Travel Consultant - BCD Travel
03.2013 - 02.2016
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