Luke Chater

• Inspired and led a high-performing sales team of >35 staff, across 5 states via a vertical organizational structure
• Successfully built and managed a vast array of relationships with banks, non-banks, insurers, warranty providers and suppliers.
• Implemented a monthly review for all staff across all states to ensure consistent standards of performance, behavior and clarity of expectations.
• Managed terminations, recruitment, onboarding and training of new staff
• Delivered a significant financial EBITDA result for the group, along with an industry leading net income per retail unit delivered
• Built process, frameworks, guidelines and protocols that have enhanced operational performance to enable scalability.
• Personally delivered significant cost savings by renegotiating terms with partners, forging new partnerships and implementing initiatives to reduce expenditure
• Developed and implemented national sales strategies to increase market share.
• Worked with marketing to developed initiatives to enhance brand awareness in market, broaden reach and create awareness.
• Monitored day-to-day operations of the financial services business and identified areas of improvement.

• Successfully inspired, supported and effectively managed a team of >15 sales staff
• Grew sales department by 400% YoY, due to strategic new client acquisitions, building existing relationships and working closer with internal stakeholders
• Key account owner for Tesla, built sales process, digital solution for customers purchasing their vehicles, implementing strategic sales strategies, building sales team to manage volumes and work closely with Tesla Country Head & Fin Services for APAC region
• I was presented with the opportunity to present to Macquarie's executive board members on my success and strategy - including Deputy CEO

• Recognized as the best overall performing Sales Manager for 3 consecutive years. This was based on average revenue growth on average of 30% YoY and consistent outstanding customer feedback.
• Exceeds expectations on every year performance review - outperforming in sales, collaboration and customer feedback
• Record results in market expansion - acquiring two times more new to bank customers than the next closest team member
• Key account management of the largest corporate and family owned automotive groups in the country
• Direct management of Porsche Australia relationship, leading the country with levels of support from the network here in NSW.

• Achievement of being recognized as the 'Relationship Manager of the Year', 3 years in a row. This was due to outstanding financial performance, acquisition of new clients and positive customer feedback on my services.
• Acquisition of 3 new dealer groups, representing new-to-bank volume of ~$100m per year
• Management of the largest and most complex automotive dealer groups in NSW

2002 - 2004 Teller and customer service manager: providing branch support to direct customers

2004 - 2006 Senior Relationship Manager, Corporate and Business Banking: Supporting SME businesses and held my own DLA to approve commercial transactions up to $500,000

2006 - 2008 Senior Home Lending Manager & mobile lender: generating new business opportunities, submission of home/investment loan applications and cross sell other bank products

2008 - 2010 Manager of CALIA+ (Colonial Geared Investments): Working with financial planners to execute investment strategies for customers