Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Luke Ciccarelli

Essendon,VIC

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Hardworking and passionate individual with strong organisational skills, and eager to secure entry-level Data Analyst position at Equiem. Ready to help team achieve company goals at a new place that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Store Assistant

Coles Supermarket
05.2022 - Current
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
  • Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Provided training to new hires on store procedures, product knowledge, and customer service best practices.
  • Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
  • Exceeded individual performance goals by consistently meeting or surpassing established sales and customer service benchmarks.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Increased sales and customer satisfaction through personalized servicing.

Maintenance Assistant

RIVERSIDE GOLF & TENNIS CENTRE
01.2016 - Current
  • Provide excellent customer service to the general public
  • Assist staff with driving range, golf & tennis programs
  • Ball collection and range equipment maintenance
  • Update and maintain customer database
  • Sell products and maintain stock in the Pro Shop
  • Work effectively within a team environment.
  • Maintained safety conditions and standards in facility.
  • Followed instructions from supervisor regarding daily job tasks and duties.

Education

Master Of Genomics & Health - Medical Genetics

University of Melbourne
Parkville, VIC

Bachelor Of Biomedicine - Biomedical Sciences

Victoria University
Melbourne, VIC
11.2022

RSA – RESPONSIBLE SERVING OF ALCOHOL TRAINING -

Victorian Commission for Gambling and Liquor Regulation
01.2021

YEAR 12 VCE -

St Bernard’s Secondary College
12.2019

Skills

  • Microsoft Office – Word, Excel & PowerPoint
  • Zoom, Web Mail and Internet browsers
  • Honest and Hard Working
  • Positive Communicator
  • Multitasking
  • Attention to Detail
  • Problem-Solving
  • Adaptable and Flexible
  • Teamwork and Collaboration
  • Organizational Skills

Accomplishments

Being recognised at my current workplace by my employer’s for exceeding expectations, commitment, meeting targets/goals, and willingly eager to learning new tasks within my department.


  • “Thank you for covering a lot of shifts these past few weeks. You’re a lifesaver, I appreciate it so much. And of course your excellent customer service. Thanks Luke!”
  • “For continuing to do a fantastic job in service every shift assisting customers and bulk scan. Great job!”
  • “Thank you Luke for always picking up extra shifts and willing to learn new departments such as bakery and ticketing. You’re a great asset to not only the service department, but to the store. Keep up the great work!”
  • “Congratulations for 100% bulk scan in ACO. You didn’t miss one your whole shift last week. Awesome work Luke!”

References

  • Ms Natalie Gibbard,

Program Co-ordinator, Leisure Management Services, 0414 488 472


  • Mr Nick Ciccarelli

Director, Leisure Management Services, 0414 336 371

Timeline

Store Assistant

Coles Supermarket
05.2022 - Current

Maintenance Assistant

RIVERSIDE GOLF & TENNIS CENTRE
01.2016 - Current

Master Of Genomics & Health - Medical Genetics

University of Melbourne

Bachelor Of Biomedicine - Biomedical Sciences

Victoria University

RSA – RESPONSIBLE SERVING OF ALCOHOL TRAINING -

Victorian Commission for Gambling and Liquor Regulation

YEAR 12 VCE -

St Bernard’s Secondary College
Luke Ciccarelli