LUKE COLTMAN

Responsible for the training delivery and assessment of core curriculum and instructional training to front line colleagues across various business units within the QLINK & Network Aviation business units and Ground Handling Agents (GHAs). The core curriculum includes but not limited to induction, customer, ramp, technical, operational, system, process and procedural training and will be required to facilitate across multiple complex business units. Further responsible but no limited to.

• Training delivery and management
• Maintain Subject Matter Expert (SME) knowledge training delivery theory and practice
• Proactively contribute to the continuous improvement of training programs
• Provide quality assessment and ensures maintenance of employee training currency
• Ensure that specific training and development processes for planning, preparation and delivery of training are utilised
• Manage outsourced training to ensure content and trainers are aligned with Qantas' quality and standards
• Maintain business partnership with key stakeholders and ability to build rapport
• Contribute to the ongoing improvement of the training and development function through adhering to the quality framework and actively participating in process improvement initiatives
• Maintain currency of SME subject knowledge and training delivery theory and practice across portfolio.

Identifying coordinating and implement training requirements within a complex, operational environment specific to the Network Aviation portfolio. Responsible but not limited to.

• Organising training equipment and facilities (internal and external) to maximise class capacity and efficiency of training programs.
• Identifying and recommending ongoing improvements to training work processes, systems and procedures resulting in business improvements.
• Proven organisational skills with the ability to prioritise and meet structured time constraints where work is allocated from multiple stakeholders.
• Computer literacy and proficiency in company approved software and applications including spreadsheets and databases.
• Working on multiple tasks with demanding deadlines simultaneously.
• Maintain and report accurate employee training records in a Learning Management system (Workday & e3/Kineo) as per the group specific Training Manuals and Matrices.
• Provide support and assistance to Learning Managers, Facilitators, and participants for an exceptional learning experience.
• Demonstrate and display an exceptional level of service.

Responsible but not limited to providing frontline leadership and having a pivotal influence overseeing and supporting the daily operational demands of all customer service and ground services operation, ensuring customers and employees feel valued and recognised;

• Complying with safety in the workplace
• Proactively supporting and promoting Safety Management Systems
• Supervision and Coaching of all Ground Services employees
• Focusing on continuous development and improvement initiatives in terms of business and operational performance, safety, service and compliance
• Information reporting to the Manager Ground Services
• Coordinating, supporting and providing guidance to our ground services team to ensure safe, efficient and effective implementation of our ground services including terminal to all Network Aviation clients
• Supervising and adjusting the allocation of employees to ensure the achievement of both Financial and Customer Service Standards in conjunction with the Manager Ground Services
• Monitoring the availability of appropriate resources and determine aircraft handling priorities for scheduled and ad-hoc aircraft.