Luke Crotty
Ingleburn
Summary
Im a highly motivated, young mind who wants to grow a career based on firm beliefs and characteristics. I have been a team player my whole life growing up, and loved every second of it. This has taught me many lessons which I plan to and have already implemented into building a career and setting goals. No matter if its work or school or sport I have always strived to be the best I can be, and am always looking to learn and grow within an industry. I am hard-working, reliable and constantly learning. I don't just want to rock up to work for the sake of it or for the paycheck. I want to build a meaningful career through hard work and results and hopefully one day manage other aspiring young people like myself.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor
Macarthur Mercedes-Benz
11.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Apprentice Technician
Tynan Motors Mercedes-Benz
06.2022 - 11.2023
- Increased efficiency in project execution by preparing necessary tools and materials prior to starting each task.
- Streamlined repair processes by maintaining detailed records of completed tasks and sharing insights during team meetings.
- Improved customer satisfaction by promptly addressing service requests and providing accurate diagnostic information.
Guest Services / Bartender
Kingpin Party Host
09.2019 - 06.2022
- Responsibilities that come with working at Kingpin include working in a team, being independent within that, hosting functions, working with money, waiting and bartender and working with guests from all ages.
Team Member
KFC
10.2017 - 09.2019
Civil Engineer (Work Experience)
SMEC Civil Engineering School
01.2019 - 01.2019
- Using excel spread sheets
- Reading drafted design
- Understanding and applying design concepts.
Education
Diploma of Leadership & Management - Business
Australian College of Commerce & Management
Wollongong, NSW02-2025
Skills
- Customer Service
- Mercedes-Benz Product Knowledge
- Ability To Learn And Adapt Quickly
- Teamwork
- Computer Skills
- Technological Proficiency
- Project Management
- Customer service
- Computer skills
- Strong work ethic
Certification
- RSA
- RCG
- White Card
- C-Advisor Mercedes-Benz Certification
Languages
English
Timeline
Service Advisor
Macarthur Mercedes-Benz
11.2023 - Current
Apprentice Technician
Tynan Motors Mercedes-Benz
06.2022 - 11.2023
Guest Services / Bartender
Kingpin Party Host
09.2019 - 06.2022
Civil Engineer (Work Experience)
SMEC Civil Engineering School
01.2019 - 01.2019
Team Member
KFC
10.2017 - 09.2019
Diploma of Leadership & Management - Business
Australian College of Commerce & Management
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