Luke Curtis
Gresford,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Solely responsible for the operation and logistics of two separate programs at COTA NSW which have seen a significant increase in membership and delivery of peer-to-peer presentations through a dedicated volunteer network. Experience in leading and coordinating young staff teams in the service industry.
Overview
13
13
years of professional experience
Work History
Research & Engagement Officer
Council on the Ageing (COTA) NSW
Sydney, NSW
05.2023 - Current
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Conducted performance evaluations and provided constructive feedback.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Developed and implemented program activities according to established goals and objectives.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Analyzed data collected from surveys, focus groups, interviews, regarding the effectiveness of the program.
- Maintained up-to-date records related to program activities.
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
Duty Manager
Hotel Pennant Hills
Pennant Hills, NSW
04.2022 - 03.2024
- Monitored performance of staff members, offering advice where appropriate.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Responded promptly to any emergency situations that arose during shifts.
- Implemented quality assurance measures in order to maintain high standards of service delivery.
- Delegated tasks appropriately amongst team members according to individual skillsets.
Childcare Educator
WOOSH CARE Inc.
Erina
02.2012 - 02.2022
- Attended workshops and training sessions related to childcare education and best practices.
- Supported parents by providing information about their child's growth, nutrition requirements.
- Provided guidance and support when required for special needs children enrolled in program.
- Encouraged independence among the kids by allowing them to make decisions on their own within limits set by adults.
- Observed child behavior to assess their needs and plan activities accordingly.
- Participated in team meetings to discuss progress of each child's development and plan future goals for them.
Education
Bachelor of Arts - Social Science, Majoring Politics
Macquarie University
Macquarie Park, NSW11-2022
High School Diploma -
St Edwards Christian College
East Gosford, NSW12-2015
Skills
- Project Planning
- Excellent Communication
- Resource Management
- Data Analysis
- Personnel Management
- Project Management
- Team Development
- Team Management
- Interpersonal Skills
- Project Coordination
Accomplishments
- Coordinated a recruitment drive for COTA NSW program Older Men: New Ideas (OM:NI) which saw a significant increase in membership
- Delivered the necessary logistics and coordination of multiple peer-to-peer presentations for COTA NSW Community Speakers program while managing a volunteer network who were responsible for delivering the presentations.
- Promoted to hotel duty manager after 6 months of employment as a bartender. The hotel saw 200-300 patrons per night and had up to 20 employees on shift during a 10-12 hour evening shift.
References
References available upon request.
Timeline
Research & Engagement Officer
Council on the Ageing (COTA) NSW
05.2023 - Current
Duty Manager
Hotel Pennant Hills
04.2022 - 03.2024
Childcare Educator
WOOSH CARE Inc.
02.2012 - 02.2022
Bachelor of Arts - Social Science, Majoring Politics
Macquarie University
High School Diploma -
St Edwards Christian College
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