Luke Dalley
Parramatta,NSW
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
27
27
years of professional experience
Work History
Retail Area Manager
Salvos Stores
08.2023 - Current
- Created employee schedules to align coverage with forecasted demands.
- Controlled store inventory and reviewed cash handling and operations reports.
- Answered questions about store policies and addressed customer concerns.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maintained compliance with company policies, procedures, and safety standards while overseeing multiple locations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed 4 new managers from within 42-person regional workforce.
- Self-motivated, with a strong sense of personal responsibility.
Sales Manager
David Jones
03.2020 - Current
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Developed and implemented new sales strategies to update product lines.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimising performance, growth and profitability.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Assessed purchasing needs and reviewed in-store sales and inventory levels.
- Designed floor layouts, product displays and shelving layouts to maximise sales and influence customer purchasing habits.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and standards of sales floor and stock room.
- Coached staff members to develop long-term career goals.
Manager
Woolworths
01.1997 - 11.2019
- Delivered excellent customer service and adhered to standard practices to maximise sales and minimise shrinkage.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed and enforced operational improvements to reduce total losses.
- Coordinated social media and brand marketing to boost store's image and increase sales.
Education
Certificate IV - Retail Management
Mentor
Sydney Australia02.2001
Certificate II in Commercial Cookery -
TAFE
01.1997
Skills
- Profit and Revenue-Generating Strategies
- Sales Tracking
- Decision Making
- Operating Procedures and Policies
- Problem-Solving
- Relationship Building
- Staff Training and Development
- Merchandising operations
Additional Information
- Related Skills and strengths proficient within a dynamic, fast paced working environment. Open to change, adaptable in new and varying circumstances. Highly skilled with a high emotional intelligence, enabling quick and effective relationship management and relationship building. A strong abilities to work autonomously, with a desire to stay busy and keep achieving targets. High proficiency with various industry related technology and software. Confident decision-making abilities with a knack for understanding the needs of the business or organisation at any given time. Ability to remain calm and productive under pressure, creating confidence in the team and staff. Takes initiative in order to begin or complete a task without needing prompting. Provides regular and skillful communication to achieve an outcome. Flexible and open nature, ensuring all tasks required are completed in a mutually beneficial manner. Effective communicator, which includes listening and talking. Loyal and understanding individual with a desire to provide my employer with as much value as possible
Accomplishments
I have opened 5 new supermarkets and 10 refurbishments over 22 years at Woolworths.
Closing and opening the new Foodhall at David Jones in Sydney successfully while going though the pandemic.
Opened 2 new Salvos stores and trained 5 new Store managers in 6 months.
Timeline
Retail Area Manager
Salvos Stores
08.2023 - Current
Sales Manager
David Jones
03.2020 - Current
Manager
Woolworths
01.1997 - 11.2019
Certificate IV - Retail Management
Mentor
Certificate II in Commercial Cookery -
TAFE
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