Luke Daraz
Bellara
Summary
Results-oriented and highly skilled Senior Front of House professional with a strong background in the hospitality industry. Demonstrated expertise in delivering exceptional customer service, preparing high-quality beverages, and ensuring efficient food delivery. Proven ability to collaborate with teams, maintain cleanliness standards, and handle cash transactions accurately. Recognized for leadership, training, and seamless integration of new staff members. Experienced in military cadet training, administrative duties, and ceremonial responsibilities. Seeking an additional part-time position in the hospitality or retail industry to leverage previous knowledge and experience while expanding skill set and expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Waiter
El Pigface Mexican
04.2023 - 01.2024
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Senior Barista
Pigface Seafood
09.2022 - 01.2024
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Monitored customer feedback to improve barista performance and customer service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
Cadet Leading Seaman
T.S. Koopa Military Cadets
02.2022 - 11.2022
- Completed routine cleaning and sanitization of the base and equipment.
- Complied with uniform regulations and standards of conduct established company.
- Inspected and tested fire fighting and lifesaving equipment stored on vessels.
- Reviewed mission requirements and identified appropriate equipment to achieve goals.
- Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
- Quickest rise through the ranks within unit history, achieving 3 rank promotions within less than a year.
Front of House Team Member
Scoopy's Family Cafe
10.2020 - 09.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Served customers quickly and efficiently and created strategies to prevent delays.
Cadet Sergeant
AAC (Australian Army Cadets)
06.2019 - 02.2022
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained required level of proficiency in use of firearms.
- Complied with uniform regulations and standards of conduct established company.
- Mentored and supervised over 50 personnel within unit, providing positive guidance for professional and personal development.
- Trained and mentored personnel in combat operations and tactics.
Education
High School Diploma -
Bribie Island Highschool
Bongaree, QLD11.2023
Skills
- Multitasking Abilities
- Delegating Assignments and Tasks
- Liquor Law Compliance
- Equipment Troubleshooting and Repair
- Station Preparation
- Quality Control
- Attention to Detail
- Customer Service
- Staff Management
- Coffee and Tea Preparation
- Closing Procedures
- Liquor, Beer and Wine Knowledge
Certification
- RSA (Responsible Service of Alcohol) certificate attained through Galaxy Training.
Timeline
Senior Waiter
El Pigface Mexican
04.2023 - 01.2024
Senior Barista
Pigface Seafood
09.2022 - 01.2024
Cadet Leading Seaman
T.S. Koopa Military Cadets
02.2022 - 11.2022
Front of House Team Member
Scoopy's Family Cafe
10.2020 - 09.2022
Cadet Sergeant
AAC (Australian Army Cadets)
06.2019 - 02.2022
High School Diploma -
Bribie Island Highschool
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