Summary
Overview
Work History
Education
Skills
Timeline

Luke Debnam

Maleny,QLD

Summary

Hey mine names Luke I’m 19 years old and live in Maleny. From a young age I’ve always been keen on cars and 4wds due to my parents, when I saw your recent advertisement for a receptionist at your job I couldn’t think of a job better suited for me. I’ve always enjoy talking and working on cars and I believe I would bring an amazing personality and attitude to the company. I’m always eager to learn more, and take on more knowledge from others. I believe with my previous experiences in the workplace I would be able to strive in the position.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Woolworths Supermarket
08.2020 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Fast Food Cashier

McDonald's
04.2019 - 04.2020
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
  • Streamlined payment transactions for quicker service using cash registers and POS systems.
  • Resolved customer complaints independently or with aid of supervisor.

Education

QCE -

Kawana Waters State College, Buddina, QLD

Skills

  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer Service
  • Customer Complaint Resolution
  • Product Knowledge
  • Customer Focus
  • Customer inquiries

Timeline

Customer Service Cashier - Woolworths Supermarket
08.2020 - Current
Fast Food Cashier - McDonald's
04.2019 - 04.2020
Kawana Waters State College - QCE ,

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Luke Debnam