LUKE DEWANTO
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Senior Sales Consultant
Optus
01.2021 - Current
- Greeted customers face to face and over the phone with a friendly attitude and answered enquiries, concerns and encouraged feedback on my service
- Promote and upsell ongoing marketing promotions to meet and excel store targets
- Used POS system to process cash transaction sales and process contracts for pay overtime products
- Educate customers on the benefits of each product for personal and business use
- Reconcile cash drawer at end of day each shift, investigating discrepancies and escalating to Store Manager
- Cleaning the store at end of day, vacuuming, mopping and cleaning products.
Restaurant Manager
Rashays
01.2018 - 01.2022
- Managed the day-to-day operations of the restaurant
- Recruit, train and supervise staff
- Completing labour forecasts and weekly rosters, monitoring labour costs with sales
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Correctly calculated inventory, monitoring and improving COGs
- Track stock levels of food, supplies and equipment, forecast needs and communicate with various suppliers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Promoted customer loyalty and consistent sales by delivering a personalised service
- Creating a social media presence for the business, promoting customer engagement
- Organised team challenges to promote upselling.
Education
Certificate - Digital Marketing
Google
07.2022
High School Diploma -
Ambarvale High School
Rosemeadow NSW10.2019
Skills
- Interpersonal communication
- Training and performance improvement
- Time management
- Organisational skills
- Problem-solving
- Conflict resolution techniques
- Passion for customer satisfaction
- Fast Learner
- Can-do attitude
- Negotiation tactics
Certification
- C Licence
- RSA - expiry 14/1/25
- Complaint handling course
References
- Karralene Cox
Campbelltown Rashays General Manager
0478 113 410
karralenecox@gmail.com
- Aimee Besgrove
Macarthur Square Optus Store Manager
0430 565 933
aimee.besgrove@optus.com.au
Timeline
Retail Senior Sales Consultant
Optus
01.2021 - Current
Restaurant Manager
Rashays
01.2018 - 01.2022
Certificate - Digital Marketing
Google
High School Diploma -
Ambarvale High School