Capable hospitality worker who is passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in amusement establishments which I believe will transfer into hospitality. Looking to gain experience within hospitality.
Hi, I’m
Luke Di Dio
South Perth,Western Australia
Summary
Overview
8
years of professional experience
1
Certification
Work History
Mega Fast Karts
Manager
12.2019 - 06.2023
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Head of Health and Safety, improved safety procedures to create safe working conditions for workers.
- Worked in Administration before Management, operating till, eftpos, phone, and bookings.
- Mechanics, worked on repairs and maintenance on the Go Karts.
- Rostering.
- Public Speaking, regularly briefed guests on the safety procedures and rules.
Jazella Nominees
Warehouse Packer
01.2019 - 03.2020
Job overview
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Heavy labour
- 'Graveyard shifts'; start times were usually 3am and 2pm finish.
- Trusted with company car in order to make deliveries to clients.
WAFL - Subiaco Lions Football Club
Ticket Attendant
03.2015 - 04.2019
Job overview
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Responsible to serve VIP guests including sporting legends and television personalities.
- Trusted with banking large amounts of money to the bank.
Education
Curtin UniversityPerth, WA
Associate of Applied Science from Construction Management
11.2025
University Overview
Curtin UniversityPerth, WA
Associate of Applied Science from Architecture
11.2024
University Overview
Corpus Christi CollegeBateman, WA
High School Diploma
11.2018
University Overview
Skills
- Verbal and Written Communication
- Managing Cash Register
- Customer Relations
- Conflict Resolving
- Tech-Savvy
- Mechanically Minded
Certification
- Responsible Service of Alcohol
- Dangerous Goods Card
- Current Australian Passport
- Full Manual Drivers License
Full Availability to Work
Full Availability to Work
I am a online university student, thus will be able to work any day and any time. My previous employment in amusement saw early morning starts on weekends with late night finishes (9am-10pm). Willing to work even later without any hesitation.
References
References
- Shane McPherson, Regional Manager for Mega Fast Karts (2019-2022)
0407786859
- Dave Blackbourn, Regional Manager for Mega Fast Karts (2022-2023)
00422142051
- Spina Santini, Manager for Subiaco Football Club
0419043069
Timeline
Manager
Mega Fast Karts
12.2019 - 06.2023
Warehouse Packer
Jazella Nominees
01.2019 - 03.2020
Ticket Attendant
WAFL - Subiaco Lions Football Club
03.2015 - 04.2019
Curtin University
Associate of Applied Science from Construction Management
Curtin University
Associate of Applied Science from Architecture
Corpus Christi College
High School Diploma
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