Luke Fleming

Our family run business covers all aspects of bathroom installation from

design to completion of which my main duties were tiling, plumbing and electrical work such as:

• Installing and repairing pipes, valves, fittings, drainage systems, and fixtures in both commercial and residential properties.
• Collaborating with general contractors, electricians, and other construction professionals.
• Responding to, diagnosing, and resolving plumbing emergencies.
• Light construction, carpentry, painting, plastering, flooring, ceiling and electrical work as required.
• Preparing bids, budgets, and cost estimates.
• Recording accurate records of time spent working, description of work performed and materials used.

As well as manual tasks, my role also required me to be creative, organized and dependable to ensure that the customer was fully involved with the design process to allow us to design a bathroom that would exceed their expectations. I always work with high precision and attention to detail to maintain the highest standard of work. My strong numeracy skills allowed me to be involved with running the financial aspect of the business, such as invoicing, calculating costs and quantity of materials needed. I also manage the business social media front on both Facebook and Instagram (@lanarkshiretilingandbathrooms), this involves adding regular content to showcase our work, answering customer queries and advertising.

Something I enjoy doing outwith my full-time work as as a plumber has been to acquire old, run-down properties and restore them to new. Having an all round skillset of manual labour jobs allowed me to work on 2 separate self-led projects of 1-bedroom apartments in which I managed the full operation from purchasing, to rip-out to eventually restore them both to a high standard and sell for profit. This proves I am driven, self-motivated, hard working and a problem solver.

During my time as a fully qualified mechanic my role involved repairing

vehicles and making routine checks to ensure the vehicle was running as

it should be. I learned good technical knowledge and maintaining a

customer friendly attitude. I attended Motherwell college through City and

Guilds to achieve Level 4 a ‘Light Vehicle Maintenance’, passing all tests

both practical and theory. My role involved working alone to strict

deadlines. Being confident, I communicated well with customers to explain

to them the solution for the problem.