Luke Geraghty
Gold Coast,QLD
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence. Hardworking and passionate job seeker with strong organisational skills eager to and ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
La Casa Spanish Tapas and Wine
11.2022 - Current
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Motivated staff to perform at peak efficiency and quality.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
Bar Waiter
La Casa Spanish Tapas and Wine
11.2021 - 11.2022
- Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.
- Assisted with bartending duties during high-volume shifts.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
- Assisted in event planning efforts for private parties or special occasions held at the bar venue.
- Anticipated guest needs and provided proactive service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Food Delivery Driver
Dominos's Pizza
06.2020 - 01.2021
- Operated delivery vehicles safely and efficiently.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
Education
High School Diploma -
Aquinas College
Gold Coast, QLD11-2020
Skills
- Inventory control and record keeping
- Labor and food cost control
- Customer loyalty
- Customer Engagement
- Staff Management
- Organization and prioritization
- Passion for customer satisfaction
- Food Service Background
- Supervisory skills
Timeline
Restaurant Manager
La Casa Spanish Tapas and Wine
11.2022 - Current
Bar Waiter
La Casa Spanish Tapas and Wine
11.2021 - 11.2022
Food Delivery Driver
Dominos's Pizza
06.2020 - 01.2021
High School Diploma -
Aquinas College
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