Luke Gilbert
Summary
Collaborative leader with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
Programs Assistant
Queensland University Of Technology, QUT
03.2024 - Current
- Assist with various administrative duties, including collating and organising information, co-manage QUT databases
- Communicating the volunteer program and the whole orientation week program to various stakeholders in a high level of detail, in person, by email, over the phone and on social media
- Identify opportunities to improve on existing processes, activities and relationships, including innovating new opportunities and liaising with stakeholders as required to co-design both social and volunteering opportunities
- Briefing staff and over 200 student volunteers during training days and before/during events
- Maintain a thorough understanding of a wide range of QUT activities, services and facilities
- Facilitating training workshops and supporting interviews in the recruitment phases of the volunteer lifecycle
1st Assistant Manager
KFC
07.2022 - Current
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
- Managed Inventory and ordering processes that result in lower wastage.
- Delegated tasks to employees and monitored activities and task completion.
- Complied with company safety procedures, policies, and regulations to promote safe working environment.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Worked towards KPI's in customer, people, product and facility areas in the store which led to company bonuses and management awards.
- Completed opening and closing duties to facilitate business operations.
- Recruited, hired, and mentored new team members.
Orientation Events Assistant
Queensland University Of Technology, QUT
05.2023 - 12.2024
- Support the Events Coordinator and Stalls Coordinators in the lead up to Welcome Week, including attending briefing sessions
- Assist with the safe and effective set up and pack down of Welcome Week market and catering stalls
- Communicate important information with a range of stakeholders, including volunteers, club leaders and external organisations
- Contribute to event activities including scanning shifts and selling lunch tickets
- Contribute to online components of orientation programming as needed
- Support the Event Coordinator in coordinating entertainment during Welcome Week
- Prioritise a range of competing issues while considering various stakeholders
- Participate in training and development activities
- Compliance with health and safety policies, procedures, hazard reporting and safe work practices.
Orientation Leader
Queensland University Of Technology, QUT
12.2023 - 03.2024
- Welcomed and greeted over 1000 new students daily at orientation week.
- Publicly spoke to over 300 new students in conferences on orientation week and gave students tips and tricks and policies of the university.
- Guided over 30 students each hour over 4 hours with campus tours about facilities to make them feel confident in getting to classes.
- Coached and mentored volunteers in training for their role
- Developed strong connections with students through active listening and empathetic communication skills.
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Managed time effectively to balance responsibilities as an Orientation Leader with personal academic commitments.
Shift Supervisor/Restaurant Team Member
KFC
01.2017 - 07.2022
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Train and supervise customer service team members and food service team members per shift alone.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
- Greeted customers and handled payments via a POS system fulfilling over 500 orders per shift.
Education
Bachelors - Behavioural Science (Psychology)/Laws (Honours)
Queensland University of Technology
Brisbane, QLD06.2026
High School Diploma -
Bundaberg State High School
Bundaberg, QLD11.2018
Skills
- Teamwork and Collaboration
- Multitasking and Organization
- Data Entry
- Scheduling Management
- Labour and Food Cost Control
- Interpersonal Skills
- Event Planning
- Creative Problem-Solving
- Administrative Support
- Critical Thinking
- Program Administration
- Customer Service
Accomplishments
- 2020 Semester 1, received recognition from the Dean for a 7.0 GPA
- Finalist out of 20 managers for outstanding performance for KPI's by a KFC Manager (Collins Way Awards) - 2022
- Finalist out of 20 managers for outstanding performance for KPI's by a KFC Manager (Collins Way Awards) - 2023
Referees
Mackenzie Coglan (KFC Restaurant Manager) - 0477999511
Damien Gillard (KFC Area Manager) - 0413302965
Timeline
Programs Assistant
Queensland University Of Technology, QUT
03.2024 - Current
Orientation Leader
Queensland University Of Technology, QUT
12.2023 - 03.2024
Orientation Events Assistant
Queensland University Of Technology, QUT
05.2023 - 12.2024
1st Assistant Manager
KFC
07.2022 - Current
Shift Supervisor/Restaurant Team Member
KFC
01.2017 - 07.2022
Bachelors - Behavioural Science (Psychology)/Laws (Honours)
Queensland University of Technology
High School Diploma -
Bundaberg State High School
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