Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
TruckDriver

Luke Gleeson

Homebush,NSW

Summary

Versatile and ambitious operations and customer management professional with extensive experience in leading teams, optimizing logistics, and driving customer satisfaction. Proven track record in business ownership and operational leadership, with a strong focus on streamlining processes and building lasting client relationships. Eager to apply my drive and expertise to a dynamic new role that values growth and innovation.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

General Manager

TMF Food Services
11.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Truck Driver

TMF Food Services
08.2022 - Current
  • Developed a comprehensive understanding of business operations, customer interactions, distribution, and logistics through hands-on experience in the field.
  • Safely operated delivery routes while maintaining a clean driving record and full compliance with company policies and transportation safety regulations.
  • Ensured timely and accurate deliveries, consistently preventing delays and service disruptions.

Small Team Factory Manager

Shlix manufacturing / fit-lato
2021 - 2022
  • Working independently at a fast pace.
  • Work as group to co-ordinate multiple tasks throughout the day.
  • Trained and developed staff members, enhancing overall workforce competency and productivity levels.
  • Boosted employee morale by fostering a positive work culture, promoting open communication, and recognizing outstanding performance.
  • Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.

Crew Member / Community Disability Worker

Strongman/powerlifting Competitions
01.2020 - 01.2021
  • Working one on one with disability lifters
  • Setting up events throughout the day
  • Drove clients safely to social activities and appointments.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.

Bartender

Marine hotel - Cardwell
2018 - 2019
  • Dealing with high volumes of money
  • Working with strict laws and regulations
  • Dealing with tricky and intoxicated customers

Teacher Aide

Rosella Special School
01.2015 - 2018
  • Closely follow policies and procedures set by the educational department – duty of care
  • Administer Medication
  • Collect resources for classroom teacher
  • Work with difficult students in one-on-one situations and in whole class scenario’s
  • Working closely with other staff members

Team Manager

Mcdonalds – Noosa Heads, QLD
01.2013 - 01.2014
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.

Team Manager

Mcdonalds - Casuarina, NT
01.2012 - 01.2013
  • Organise staff members and training into their roles.
  • Following orders and procedures with customers, employers and food
  • Work under high pressure circumstances
  • Work in a team environment

Education

Bachelor of Education - Primary - 80 Points

Central Queensland University
Rockhampton, QLD
01-2024

Skills For Tertiary Education Preparatory Studies

Central Queensland University
Rockhampton
01-2020

Skills

  • Operations management
  • Distribution management
  • Problem resolution
  • Customer retention
  • Business administration
  • Training and development
  • Customer relations
  • Goal setting
  • Account management
  • Marketing
  • Outbound and Inbound sales
  • Customer relationship management

Accomplishments

  • Expanded business by acquiring a new customer route, increasing customer base by 30%.
  • Maintained churn at only 1–2 customers per quarter over a 2-year period, driving strong long-term retention.
  • Negotiated with suppliers for deals, enabling partnerships with third-party sales teams and larger profit margins.
  • Recruited, trained, and led a team of 5 employees over the past 2 years.
  • Launched and managed an e-commerce store achieving ~350 sales to date.
  • Developed and implemented marketing and branding initiatives, including Instagram presence, email campaigns, business cards, merchandise, and overall brand identity.

Certification

  • Certificate IV equivalent (STEPS Program) 2017
  • Certificate II in Business 2014

Interests

  • Artificial Intelligence (AI) and Machine Learning
  • Experimenting with different creative mediums, like Ai (ChatGPT, Midjourney) and Canva to expand skills and techniques but also implement them in my everyday use
  • Graphic Design

Timeline

General Manager

TMF Food Services
11.2023 - Current

Truck Driver

TMF Food Services
08.2022 - Current

Crew Member / Community Disability Worker

Strongman/powerlifting Competitions
01.2020 - 01.2021

Teacher Aide

Rosella Special School
01.2015 - 2018

Team Manager

Mcdonalds – Noosa Heads, QLD
01.2013 - 01.2014

Team Manager

Mcdonalds - Casuarina, NT
01.2012 - 01.2013

Small Team Factory Manager

Shlix manufacturing / fit-lato
2021 - 2022

Bartender

Marine hotel - Cardwell
2018 - 2019

Bachelor of Education - Primary - 80 Points

Central Queensland University

Skills For Tertiary Education Preparatory Studies

Central Queensland University

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Luke Gleeson